Entergy 2005 Annual Report Download - page 18

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*
14
security threats. Restoring power to the City’s
Command Center in the Hyatt Hotel and the
Port of New Orleans was top priority but would
take days to accomplish.
SEPTEMBER 1
Assessments of the transmission system were largely
complete and revealed extensive damage. In total,
263 substations, 3,000 miles of transmission lines,
28,500 miles of distribution circuits, and 17,400
utility poles were damaged.
More than 9,000 line and support workers
were committed to power restoration efforts. As
of 4 p.m. service had been restored to more than
275,000 customers.
We announced the formation of our Business
Continuity Team to get our company back on its
feet. The team moved quickly – getting vital systems
like payroll back online, establishing support
resources for displaced employees and their families,
and determining housing and workplace facility
needs. One of their biggest tasks was finding
housing, schooling, and day care options for
employees and their families from the Greater
New Orleans area. Within days, the team had
secured temporary headquarters facilities in
Clinton, Mississippi.
The decision was made to suspend all disconnect
procedures and notices and work out payment
plans with individuals with high past-due balances.
These policies would later be recognized by
national consumer groups as model policies for
assisting low-income customers during times
of crises.
SEPTEMBER 3
With a $1 million contribution, Entergy established
The Power of Hope Fund at the Foundation for
the Mid South to help disaster victims restore their
lives. The much-needed assistance would be available
for Entergy employees, families, and others impacted
by Hurricane Katrina.
SEPTEMBER 4
The halfway point. We had restored power to
more than 541,000 homes and businesses, more
than half of the nearly 1.1 million customers left
without power after Katrina. Approximately
550,000 outages remained – mostly in Louisiana.
Large areas of New Orleans remained underwater,
making damage assessment difficult and full
restoration impossible.
SEPTEMBER 7
Entergy Gas Operations continued the dirty and
dangerous work of assessing and repairing the gas
system in New Orleans. While crews worked in
the French Quarter, Algiers, and Uptown, other
areas remained flooded and inaccessible. Since
landfall, crews had worked diligently to preserve
gas flow to the New Orleans Sewerage and Water
Board to enable power generation for the drainage
pumps needed to pump water out of flooded areas
in the city.
SEPTEMBER 20
Power was restored to more than 874,000 customers,
thanks to the relentless effort of thousands of
workers. All customers in Mississippi had power
and all other customers who could accept power
were expected to be restored within two weeks.
While much of the restoration effort was
complete,
massive work remained in New Orleans,
involving reconstruction of the system. Some 123,000
“Entergy workers made their first foray into New Orleans…