Entergy 2005 Annual Report Download - page 10

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6
Entergy will be the consistent industry leader in total
shareholder return.
Entergy will be recognized as an environmental leader, not only in
generation, but among all U.S. industrial companies, and will
demonstrate the advantage of environmental excellence in achieving
financial results.
Entergy will be one of five or fewer key owner/operators in a highly
consolidated nuclear industry – the best of the best – who operate
safe, secure, low-cost plants, and we will be demonstrating new
nuclear technologies that produce far greater value.
Entergy’s utilities will be recognized for industry-leading satisfaction,
and for a comprehensive approach to meeting the particular needs of
low-income customers.
Entergy’s goal of an accident-free work environment will be internalized
as more than an “aspiration.” Nothing less is good enough.
Extensive storm damage and restoration costs had a negative impact
on total shareholder return in 2005. We are working hard to quickly
regain the ground we lost so that we are once again a leader in creating
value for our shareholders.
We continue to set and meet voluntary standards to stabilize CO2
emissions from our generating facilities and strive to meet or beat
all environmental standards. For the fourth year in a row, Entergy
was named to the Dow Jones Sustainability Index.
We improved nuclear production costs for our Northeast fleet and
see opportunities to improve productivity further. We always put safety
first and seven of our nuclear sites have achieved OSHA VPP Star
status – the highest industrial safety rating for a work site.
Our employees delivered a heroic storm recovery effort in 2005 –
restoring power to all customers who could accept power in just
47 days. We maintained our focus on our low-income customers,
establishing new policies to assist customers in need during times
of crisis and raising $1.4 million in Customer Assistance Funds.
Even taking the effects of the storm into account, our safety performance
in 2005 was disappointing. We had one employee fatality and an
increase in lost-time accidents. We will take the lessons we learned in
2005 to build a safe work environment – there can be no more important
goal than this.
A REVIEW OF
OUR ASPIRATIONS
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Even with the massive disruption we experienced last year, our long-term aspirations remain intact. Our progress
against our aspirations was not as consistent in 2005 as in years past for obvious reasons. Yet we report our
progress here in the spirit of always striving to do better, which is in fact what our aspirations are all about.
ASPIRATIONS PROGRESS IN 2005
ENTERGY CORPORATION AND SUBSIDIARIES 2005