Entergy 2005 Annual Report Download - page 17

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13
ENTERGY CORPORATION AND SUBSIDIARIES 2005
Even before the storm hit, our storm restoration
team began to implement its plan of action. More
than 4,000 line workers were standing by to begin
the arduous work of assessing and repairing
damage. Led by Randy Helmick, our “storm boss”
and vice president of transmission, the team
remained in constant contact with other utilities
and contractors to call in additional assistance as
needed. Restoration work began later that night
and power was restored to customers in areas not
severely damaged by Katrina.
AUGUST 30
At 5 a.m. customer outages peaked at nearly
1.1 million customers spread across Louisiana and
Mississippi – more than quadruple our previous
record of customer outages.
Electric companies from West Virginia to
Michigan rushed to provide crews. Support teams
worked to set up staging areas to accommodate
the thousands of workers that would eventually
help restore power. Workers would be fed, lodged,
and provided the necessary equipment, vehicles,
fuel, and medical care if needed.
In all areas that were not flooded, restoration
work began. Following a well-tested plan, crews
began restoring power to essential customers first,
like hospitals, police, fire, communications, water,
sanitary services, and transportation providers.
Employees from all parts of our company staffed
the phones to answer calls and we maintained
frequent contact with the news media to keep our
customers as informed as possible.
Areas in southeastern Louisiana remained
flooded with several feet of water, especially New
Orleans. Entergy crews did whatever they could
to help the situation in spite of floodwaters and