Quest Diagnostics 2006 Annual Report Download - page 11
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Whilediagnostictestingisvitaltopatientcare,weareacutelyawarethathavingyourblooddrawncanbeuncomfortable,stressful
andevenpainful.Ourphlebotomistsunderstandthatandconstantlystrivetoimprovetheoverallpatientexperience.During2006
QuestDiagnosticsintroducedanumberofserviceenhancements.Wereducedwaitingtimesandimprovedthepatientexperiencein
ourpatientservicecentersbypilotinganappointmentschedulingcapability,makingiteasierforpatientstogettested.Weplanto
makeschedulingavailabletoalllocationsin2007.
Atthesametime,wecontinuetoofferamenuoftestalternativesdesignedtominimizepainandreduce“anxiety”time.Wedeveloped
ourLeumetafamilyofplasma-basedtestssothatleukemiaandlymphomapatientscouldonedayavoidtheneedtoundergopainful
bonemarrowbiopsies.Weintroducedasaliva-basedspecimencollectionkitforcysticfibrosiscarriertesting.AndourImmunoCAP®
allergybloodtestavoidstheneedforasometimespainfulscratchtesttoaccuratelydetermineifapatienthasoneofhundredsof
specificallergiesthatcanleadtoasthmaandotherallergy-relateddiseases.Thisoftenenablesprimarycarepractitioners,pediatri-
ciansandallergiststohelptheirpatientsearlybyidentifyingallergiesbeforeturningtotreatmentoptions.
The compassion our employees have for patients isn’t limited to their workday. Quest Diagnostics donates free testing services to
charitableclinicsaroundthecountry.Inaddition,ouremployeesgivegenerouslyoftheirtimethroughourcompany’semployeevol-
unteerorganization,Reach,tohelppatientsinthecommunitieswhereweliveandwork.
QuestDiagnostics2006AnnualReport—page9