CarMax 2007 Annual Report Download - page 10

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CARMAX 2007
9
Dedication to our customers.
Outstanding customer service is one of CarMax’s founding
principles. Many of our associates demonstrate commitment
to customers that goes well beyond our own high standards.
We celebrate these special associates with our Above &
Beyond award program. Their stories of care and concern are
what help us identify our monthly winners, who receive com-
pany-wide recognition.
Dedication to our communities.
We established The CarMax Foundation in 2003 as a means
of contributing to the communities where we live and work.
During fiscal 2007, CarMax funded the Foundation with $3 mil-
lion, which the Foundation utilizes to make grants directed
at three primary areas. At the national level, we support
organizations promoting driver and passenger safety, including
Mothers Against Drunk Driving; Driver’s Edge, a young driver
education program; and Healthy Mothers, Healthy Babies,
as providing matching grants for time our associates spend
volunteering — either on their own or through team-building
activities with other associates. In fiscal 2007, CarMax asso-
ciates nationwide
came together in
New Orleans for the
largest coordinated
volunteer effort in
our history. Nearly
400 associates par-
ticipated in a day-
long project hosted
by Habitat for
Humanity for victims
of Hurricane Katrina.
Not only did the asso-
ciates donate almost
3,200 hours to the
rebuilding effort, but
the Foundation also
made a matching contribution for these volunteer hours.
Dedication to making CarMax a great place to work.
At the core of our culture is a dedication to maintaining an
enthusiastic, down-to-earth atmosphere where every associate
and customer is treated with respect. We believe that our
inclusion on the Fortune “100 Best Places to Work For” list for
the third consecutive year is recognition of the success of our
culture. However, we’re not content to rest on our laurels.
While we’re proud of the culture we’ve created, we constantly
look for opportunities for improvement. With the assistance of
the Gallup organization, we’ve instituted an annual associate
engagement benchmarking process, and we’ve set an ambi-
tious goal to achieve world-class associate engagement, as
defined by the Gallup organization, within the next five years.
Engaged associates find personal fulfillment in their jobs and
build success not only for themselves, but for CarMax and
our shareholders.
CarMax associates help rebuild homes in
New Orleans with Habitat for Humanity.
CarMax volunteers at the Salvation Army’s Angel Tree program.
Our unique company culture and the
of our associates are what truly set CarMax apart.
DEDICATION
which promotes booster seat safety. At our hometown level,
we support a variety of organizations focused on education
and youth development. And at the local level, the Foundation
helps our associates give back to their communities through a
matching gifts program. It matches cash contributions made
by our associates to qualifying charitable organizations as well