Advance Auto Parts 2004 Annual Report Download - page 13

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We’re฀working฀harder฀to฀grow฀our฀winning฀team.฀Advance฀Auto฀Parts฀employs฀
over฀37,000฀Team฀Members฀and฀we฀believe฀that฀“The฀Best฀ Part฀Is฀Our฀ People.”฀ This฀year฀฀
our฀ store฀ team฀ completed฀ more฀ than฀ 210฀ million฀ customer฀ transactions฀ with฀ friendly฀ service฀ and฀
knowledgeable฀advice,฀and฀our฀field฀management,฀logistics,฀and฀corporate฀teams฀provided฀vital฀support฀
so฀that฀our฀stores฀could฀focus฀on฀their฀most฀important฀task—serving฀our฀customers!฀
฀ Our฀team’s฀pride฀and฀their฀commitment฀to฀growing฀our฀Company฀and฀supporting฀each฀other฀are฀evi-
dent฀in฀their฀actions.฀In฀2004,฀the฀four฀hurricanes฀that฀swept฀through฀Florida฀and฀the฀Southeastern฀United฀
States฀posed฀life-threatening฀challenges฀to฀these฀areas.฀But฀our฀team฀pulled฀together฀at฀all฀levels฀of฀the฀
Company฀to฀support฀each฀other,฀and฀worked฀tirelessly฀to฀get฀our฀stores฀reopened฀quickly฀to฀support฀their฀
customers฀and฀communities.฀
฀ As฀we฀continue฀to฀focus฀on฀our฀Company’s฀future,฀we฀are฀committed฀to฀providing฀our฀team฀with฀oppor-
tunities฀to฀grow฀their฀skills฀and฀enhance฀their฀personal฀and฀professional฀development.฀Our฀investment฀in฀organizational฀development฀and฀training฀
programs฀ designed฀ to฀ meet฀ the฀ individual฀ needs฀ of฀ each฀ Team฀ Member฀ is฀ paying฀ off.฀ We฀ are฀ seeing฀ enhanced฀ customer฀ service฀ levels฀ and฀
increased฀numbers฀of฀Automotive฀Service฀Excellence฀(ASE)฀certified฀Team฀Members.฀Our฀continued฀invest-
ment฀in฀our฀team฀will฀be฀a฀key฀driver฀of฀our฀future฀success.
฀ At฀Advance,฀we฀believe฀that฀good฀business฀is฀more฀than฀just฀selling฀merchandise,฀evidenced฀by฀our฀continued฀
support฀ of฀ community฀ and฀ non-profit฀ organizations฀ such฀ as฀ the฀ Juvenile฀ Diabetes฀ Research฀ Foundation.฀
Thanks฀to฀the฀dedication฀of฀our฀team฀and฀the฀generosity฀of฀our฀customers,฀the฀funds฀we฀raised฀in฀2004฀for฀
this฀important฀cause฀brought฀the฀total฀funds฀raised฀by฀our฀team฀in฀the฀past฀ten฀years฀to฀more฀than฀$10฀million.฀
Page฀10฀Photo:฀Top฀Left
Walter฀Butler,฀Commercial฀Delivery฀Driver
Page฀10฀Photo:฀Bottom฀Left฀฀
Members฀of฀our฀Rio฀Grande฀Valley,฀Texas฀
team,฀pictured฀left฀to฀right:฀
1.-Sonia฀Zavala,฀Store฀Manager
2.-Richard฀Longoria,฀Division฀Manager
3.-Paul฀Benavidez,฀Commercial฀Specialist
4.-Carol฀Jimenez,฀Sales฀Team฀Member
5.-Roque฀Alvarado,฀Store฀Manager
Page฀11฀Photo:฀Top฀Right
Darin฀Pearson,฀Assistant฀Store฀Manager฀
trains฀Sales฀Team฀Member฀Brenda฀Vineyard.
Team฀Members฀Elisha฀Mitchell,฀Second฀
Assistant฀Manager฀and฀Don฀Barajas,฀Store฀
Manager฀outside฀their฀Arcadia,฀Florida฀store฀
after฀Hurricane฀Charley.฀
Advance฀Auto฀Parts,฀Inc.฀and฀Subsidiaries
11
who฀know฀their฀stuff
Growing฀Our฀Winning฀Team:
฀ ฀Our฀ Performance฀ Management฀ programs฀ are฀ aligning฀ the฀ individual฀
goals฀of฀each฀Team฀Member฀with฀the฀goals฀of฀our฀Company.
฀ ฀Advance฀Retail฀Academy฀and฀Advance฀University฀offer฀Team฀Members฀
both฀online฀and฀instructor-led฀training.
฀ ฀Our฀ Talent฀ Management฀ System฀ is฀ developing฀ tomorrow’s฀ leaders฀
today.
฀ ฀Our฀ number฀ of฀ Automotive฀ Service฀ Excellence฀ (ASE)฀ certified฀ Team฀
Members฀is฀steadily฀increasing.฀
฀ ฀The฀more฀we฀grow,฀the฀more฀opportunities฀there฀are฀for฀our฀team฀for฀
advancement฀and฀enhanced฀job฀satisfaction.