UPS 2008 Annual Report Download - page 22

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Where You Can Find More Information
We make our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K,
and all amendments to these reports available free of charge through our investor relations website, located at
http://investor.shareholder.com/ups, as soon as reasonably practicable after they are filed with or furnished to the
SEC. Additional information about UPS is available at www.ups.com. Our sustainability report, which presents
the highlights of our activities that support our commitment to acting responsibly and contributing to society, is
available at www.sustainability.ups.com.
We have adopted a written Code of Business Conduct that applies to all of our directors, officers and
employees, including our principal executive officer and senior financial officers. It is available in the
governance section of the investor relations website, located at http://investor.shareholder.com/ups. In the event
that we make changes in, or provide waivers from, the provisions of the Code of Business Conduct that the SEC
requires us to disclose, we intend to disclose these events in the governance section of our investor relations
website.
Our Corporate Governance Guidelines and the charters for our Audit Committee, Compensation Committee
and Nominating and Corporate Governance Committee are also available in the governance section of the
investor relations website.
See Footnote 12 to our consolidated financial statements for financial information regarding our reporting
segments and geographic areas in which we operate.
The information on websites maintained by the Company is not incorporated by reference into this annual
report on Form 10-K.
Item 1A. Risk Factors
The following are some of the factors that could cause our actual results to differ materially from the
expected results described in our forward-looking statements:
• The effect of general economic and other conditions in the markets in which we operate, both in the
United States and internationally. Our operations in international markets are also affected by currency
exchange and inflation risks.
• The impact of competition on a local, regional, national, and international basis. Our competitors
include the postal services of the U.S. and other nations, various motor carriers, express companies,
freight forwarders, air couriers and others. Our industry is undergoing rapid consolidation, and the
combining entities are competing aggressively for business.
• The impact of complex and stringent aviation, transportation, environmental, labor, employment and
other governmental laws and regulations, and the impact of new laws and regulations that may result
from increased security concerns following the events of September 11, 2001. Our failure to comply
with applicable laws, ordinances or regulations could result in substantial fines or possible revocation
of our authority to conduct our operations.
• Strikes, work stoppages and slowdowns by our employees. Such actions may affect our ability to meet
our customers needs, and customers may do more business with competitors if they believe that such
actions may adversely affect our ability to provide service. We may face permanent loss of customers
if we are unable to provide uninterrupted service. The terms of future collective bargaining agreements
also may affect our competitive position and results of operations.
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