Pizza Hut 2004 Annual Report Download - page 29

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PRODUCT QUALITY How do you say
Yum? Just ask RGM Diane Oney. This
28-year veteran drives a passionate
Customer Mania culture in her restaurant
with consistent CHAMPS scores in the
high 90’s. Just listen to the rings of
satisfaction on the Long John Silver’s
bell in her lobby. Ring!
SPEED OF SERVICE Don’t blink. You
might miss RGM Abul Azad making
things happen—fast. Abul runs one
of KFC’s best restaurants! In 2004, he
maintained a 97% CHAMPS average and
a near-perfect 5.0 Balanced Scorecard.
Abul constantly reinforces CHAMPS with
a Yes!— serving up his special brand of
Customer Mania—in a snap.
Abul Azad, KFC
MAINTENANCE “We’re always ready
for our customers.” That’s how 19-year
veteran RGM Jim Gribble runs his restau-
rant and keeps it humming. Last year
he boosted sales by 32%! Jim is always
running a great restaurant and serving
up delicious root beer floats with a smile.
Jim Gribble, A&W All American Food,
Daugharthy, Inc. franchisee
P
S
Diane Oney, Long John Silver’s,
Sterling Silver Restaurants franchisee