Lenovo 2016 Annual Report Download - page 31

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2015/16 Annual Report Lenovo Group Limited
Lenovo recognizes that high-quality, long-lasting products not only satisfy customers, but also
offer environmental benefits by delaying the need for recycling or disposal. Lenovo’s global Quality
Management System, which has earned ISO 9001 certification, aims to achieve customer satisfaction and
deliver safe and superior products, solutions, and services while meeting customer requirements.
Stakeholders
Lenovo actively manages its relationships with employees, customers, suppliers, investors, regulators,
members of the communities in which it operates, and other stakeholders whose actions can affect the
company’s performance and value.
Key mechanisms for engaging with stakeholders include:
• Employee surveys such as the “Lenovo Listens” survey, commuting surveys, and others
• Customer surveys and direct customer interaction
• Supplier conferences and quarterly business reviews
• Ongoing interactions with local communities
• Responding to investor analyst and non-governmental organization (NGO) surveys
In addition to these and other formal stakeholder interactions, Lenovo engages with individual stakeholder
groups on an ad-hoc basis as needed.
More information about Lenovo’s sustainability programs can be found in the Corporate Social
Responsibility Report on pages 117 to 136 of this Annual Report.
TALENT AND CULTURE
Accelerating the Transformation
2015/16 was a year of continued transformation as the IBM X86 and Motorola Mobile businesses were
further integrated, creating the foundation for stronger competitive positions in the enterprise server and
smart phone markets. Optimization of the PC business, combined with a clear focus on customer centric
business models and processes change, drove further transformation across Lenovo’s core businesses.
“Definitely, our goals go beyond just numbers... We also strive to transform from a product
centric to a customer centric company, to become an innovation leader and a globally
respected company.” – Yuanqing Yang, Chairman and CEO
Entrepreneurship and customer centricity were key themes of leadership transformation initiatives in
2015/16. Top leaders from across the globe engaged in cross-team sessions at Leading@Lenovo and the
Annual Global Leadership Team Meeting, focusing on “Break, Build, Start” actions to further accelerate
integration and drive transformation in the areas of innovation and customer engagement.
“In China we have a saying: ‘If you break nothing, you build nothing.’ So, how do we break
what we need to break, and build the right things? We must build the right mindset first –
to be positive, passionate, and proactive. We must reignite our passion for entrepreneurship.
This is our DNA...” – Yuanqing Yang, Chairman and CEO
Lenovo’s long-standing traditions of Innovation, Teamwork Across Cultures, and Entrepreneurial
Leadership are at the center of its talent and culture integration efforts. These pillars provide a clear
guiding focus as its continue to create an even stronger, more vibrant platform for its future success.