Frontier Communications 2014 Annual Report Download - page 36

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REVENUE AND CUSTOMER RELATED METRICS
2014 2013 2012
($ in thousands)
Consolidated
Amount
Connectiut
Operations Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
Frontier Legacy
Voice services ......... $1,950,938 $ 74,039 $1,876,899 $(167,732) (8)% $2,044,631 $(198,001) (9)% $2,242,632
Data and Internet
services . ............ 1,947,967 88,468 1,859,499 (6,962) (0)% 1,866,461 61,110 3% 1,805,351
Other. ................. 353,759 44,098 309,661 10,818 4% 298,843 (58,152) (16)% 356,995
Customer revenue ..... 4,252,664 206,605 4,046,059 (163,876) (4)% 4,209,935 (195,043) (4)% 4,404,978
Switched access and
subsidy. . ............ 519,826 9,091 510,735 (40,906) (7)% 551,641 (55,234) (9)% 606,875
Total revenue. ....... $4,772,490 $215,696 $4,556,794 $(204,782) (4)% $4,761,576 $(250,277) (5)% $5,011,853
2014 2013 2012
Consolidated
Amount
Connectiut
Operations Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
Frontier Legacy
Residential ............ $2,092,251 $116,485 $1,975,766 $ (51,144) (3)% $2,026,910 $(101,949) (5)% $2,128,859
Business . . ............ 2,160,413 90,120 2,070,293 (112,732) (5)% 2,183,025 (93,094) (4)% 2,276,119
Customer revenue ..... 4,252,664 206,605 4,046,059 (163,876) (4)% 4,209,935 (195,043) (4)% 4,404,978
Switched access and
subsidy ........... 519,826 9,091 510,735 (40,906) (7)% 551,641 (55,234) (9)% 606,875
Total revenue.......... $4,772,490 $215,696 $4,556,794 $(204,782) (4)% $4,761,576 $(250,277) (5)% $5,011,853
2014
% Increase
(Decrease) 2013
% Increase
(Decrease) 2012
As of or for the year ended December 31,
Customers(1). . . . . . . . . . . . . . . . . . . . . . 3,519,572 14% 3,074,280 (3)% 3,173,169
Residential customer metrics:
Customers(1) . . . . . . . . . . . . . . . . . . 3,214,836 15% 2,803,481 (3)% 2,887,063
Average monthly residential
revenue per customer(2) . . . . . $ 61.11 3% $ 59.23 2% $ 58.33
Customer monthly churn . . . . . . 1.73% 2% 1.69% 4% 1.62%
Business customer metrics:
Customers(1) . . . . . . . . . . . . . . . . . . 304,736 13% 270,799 (5)% 286,106
Average monthly business
revenue per customer . . . . . . . $ 661.15 1% $ 654.04 2% $ 639.13
Broadband subscribers(3) . . . . . . 2,373,893 27% 1,866,670 6% 1,754,422
Video subscribers(3) . . . . . . . . . . . 586,616 52% 385,353 11% 346,627
Switched access minutes of
use (in millions). . . . . . . . . . . . . 15,193 (8)% 16,498 (10)% 18,292
(1) Reflects 478,100 residential customers, 48,800 business customers and 526,900 total customers
attributable to the Connecticut Acquisition as of October 24, 2014.
(2) Calculation excludes the operations of Mohave Cellular Limited Partnership (Mohave), which was
sold to Verizon Wireless on April 1, 2013.
(3) Reflects 398,600 broadband subscribers and 196,400 video subscribers attributable to the
Connecticut Acquisition as of October 24, 2014.
Note: As stated in our report for the quarterly period ended March 31, 2014, prior period revenue and
certain operating statistics have been revised from the previously disclosed amounts to reflect the
insignificant reclassification of certain revenues from residential to business and the related impact on
average monthly revenue per customer amounts.
35
FRONTIER COMMUNICATIONS CORPORATION AND SUBSIDIARIES