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EXHIBITA—DELTA CONNECTION GOALS:
DeltaConnection’sOperationalPerformancewillbebasedonthenumberoftimesduring2016thatthegroupofDeltaConnectioncarriers
meetsorexceedsitsmonthlyoperationalgoalsforcompletionfactorandon-timearrivalperformance(the“DeltaConnectionGoals”).The
monthlyDeltaConnectionGoalsareincludedonthefollowingtable:
CompletionFactor
2016Goal
On-TimeArrivalPerformance
2016Goal
Monthin2016 RelativeCF AbsoluteCF RelativeA14 AbsoluteA14
January 1st 97.4% 1st 80.7%
February 1st 97.2% 1st 81.1%
March 1st 98.3% 1st 82.4%
April 1st 98.9% 1st 84.2%
May 1st 98.8% 1st 84.3%
June 1st 98.4% 1st 80.6%
July 1st 98.4% 1st 81.0%
August 1st 98.6% 1st 83.0%
September 1st 99.3% 1st 86.7%
October 1st 99.1% 1st 86.2%
November 1st 99.1% 1st 86.3%
December 1st 98.0% 1st 80.7%
Overall 1st 98.5% 1st 83.1%
Themonthlygoalineachperformancecategorymaybemetbyachievingeitherthespecificnumerictargetorranking(withacomparator
grouprankingof“1”beingthebestperformance).
A. TheprimarysourceofreportedmetricsusedtocalculateperformancewillbeeachDeltaConnectioncarrier’sdatawhichflowsinto
Delta’sdatawarehouse.
B. AlldomesticandinternationalDeltaConnectioncarriersystemoperationssubjecttocapacitypurchaseagreementsand/orrevenue
prorationagreementswillbeincludedintheperformancemeasures,includingtheoperationsofChautauqua,Compass,ExpressJet,
GoJet,EndeavorAir,ShuttleAmericaandSkyWest,butexcludinganyrevenueprorationoperationswithrespecttowhichpassenger
reservationsarenotreflectedonDelta’sreservationssystem(the“DeltaConnectionProgram”).Intheeventthatacarrierentersor
leaves the Delta Connection Program, that carrier’s operations will be included or excluded from the performance measures as
applicable.
C. Themonthlycalculationforcompletionfactorwillbeasfollows:
1. AddallDeltaConnectionscheduledsystemoperationsforthemonth.
2. AddallDeltaConnectionsystemcompletedflightsforthemonth(includingflightscanceledbyonecarrierandcoveredby
anotherviaanextrasection,whichalsoincludesflightschangedtoDeltaaircraft).
3. DividetheresultofC.2bytheresultofC.1foracombinedDeltaConnectionsystemcompletionfactor.
D. Themonthlycalculationforon-timeperformancewillbeasfollows:
1. AddallDeltaConnectioncompletedsystemoperationsforthemonth.
2. AddallDeltaConnectionsystemontimeoperationsforthemonth.Ontimeoperationsaredefinedasthenumberofflights
thatarriveatthescheduleddestinationwithin15minutesofthescheduledarrivaltime.
3. DividetheresultofD.2bytheresultofD.1foracombinedDeltaConnectionsystemon-timeperformancemeasure.