Cigna 2014 Annual Report Download - page 6
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Business Segment Performance Highlights
Each of Cigna’s business segments – Global
Health Care, Global Supplemental Benefits,
and Group Disability and Life – delivered strong
growth in 2014 over the prior year, as we grew
our number of customer relationships to more
than 85 million worldwide.
GLOBAL HEALTH CARE
Cigna’s Global Health Care business segment
provides health care, wellness and preventive
solutions to individuals and employers around
the world. In another strong year for this segment,
we grew premiums and fees by seven percent,
to $24.5 billion, reflecting growth in all of our
Global Health Care businesses, including
continued growth in our fast-growing self-funded
and specialty products businesses. We ended
2014 with 14.5 million global medical customers,
representing an increase of approximately
380,000 customers during the year (excluding
limited benefits customers).
We continue to eectively manage medical
costs that reflect better health outcomes and
strong clinical excellence for our customers and
clients, as a result of our deep, collaborative
relationships with physicians and our focus on
the personalization of care.
For example, in 2014 we surpassed our goal of
100 Collaborative Accountable Care Organization
arrangements with large physician groups, serving
more than 1.4 million customers. Cigna also
introduced a new suite of value-based initiatives,
which we refer to as Cigna Collaborative Care,
to include small physician groups, specialists
and hospitals, all with an eye to improving care
for our customers.
GLOBAL SUPPLEMENTAL BENEFITS
Cigna’s Global Supplemental Benefits business
segment, which provides supplemental health,
life and accident insurance in several markets
around the world – including Medicare supplement
coverage in the United States – once again
delivered attractive growth and profitability
for our shareholders. Our highlights included
formally launching our Cigna Health Insurance
joint venture in India, and continued success in
Korea, where we continue to innovate and grow,
serving millions of customers.
Premiums and fees for this segment grew by
14 percent year-over-year, with adjusted income
from operations* of $230 million – reflecting
attractive operating margins, and continued
strategic investments to drive future growth.
4LETTER TO OUR SHAREHOLDERS