Cigna 2014 Annual Report Download - page 20
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The impact we have on those we serve can be
life-changing, and is measured in statistics as
well as by the individual stories from our
customers and clients.
A proven difference
Within Cigna, for example, 94 percent of
employees and families are tobacco-free, and
nearly 70 percent of employees and families
report they’re at a healthy weight.
Through our collaboration with physicians and
other health care professionals, we’re improving
health care costs and quality. Among our 23 Cigna
Collaborative Care arrangements with two or
more years of experience, 91 percent are having
success controlling total medical costs, while
78 percent are having success with improving the
quality of health care – and 74 percent are having
success with both total medical costs and quality.
Research with customers
Our studies with customers tell a similar story of
lowering costs and improving health. For example,
Cigna research shows that a single phone call
from a nurse to high-risk heart and respiratory
patients, after they’ve been discharged from the
hospital, can reduce future readmissions by 22
percent. This is significant from a cost perspective,
as readmissions represent 30 percent of total
inpatient costs.
Cigna also monitored the health outcomes of
customers with hepatitis C who have undergone
treatment using Sovaldi® as part of a combination
prescription therapy, and found that 91 percent
of our customers were cured after completing
treatment.
And for the eighth year in a row, a Cigna Choice
Fund® study demonstrated that an account-
based approach – in which customers use
savings and reimbursement accounts in higher
deductible plans – is helping millions of customers
reduce their health care expenses without
compromising their care. When compared with
customers in other types of health plans, our
Choice Fund customers are more likely to use
health improvement programs, comply with
evidence-based medicine best practices, and
Cigna connections make an impact worldwide.
We strive to be a positive force for change in the
lives of customers, clients and communities.
18 MAKING AN IMPACT