Cigna 2014 Annual Report Download - page 21

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access information on quality and cost, resulting
in improved health risk profiles and lower total
medical expenses. For example, Choice Fund
customers used the emergency room at a five
percent lower rate than individuals enrolled in
HMO and PPO plans.
Choice Fund products provide tools and
information accessible online and via mobile
devices to empower customers to make cost-
conscious decisions about their health and
health spending.
Personal stories and recognition
Around the world, our individual stories are
compelling. For example, we helped a family who
moved from the United States to Sweden, whose
five-year-old needed her anti-seizure medicine.
The family hadn’t yet become a part of Sweden’s
health care system. A Cigna nurse case manager
took charge and made sure that the child received
the medicine she needed. Another example is the
businessman who suered from chronic kidney
failure, whose job required him to travel around
the world. His Cigna nurse case manager stepped
up and arranged his dialysis for him wherever he
was in the world.
We’re proud of this level of service to customers,
which led to a 2014 International Employee
Benefits Provider of the Year award, given
to Cigna Global Health Benefits® for overall
excellence by the Expatriate Management and
Mobility Awards. This is the third time in four
years that Cigna has won the recognition.
19
1 GOAL
FEEDING CHILDREN EVERYWHERE
1,000
CIGNA VOLUNTEERS PACKING MEALS
250,000
MEALS DELIVERED TO KENYA