Westjet 2013 Annual Report Download - page 46

WestJet Annual Report 2013 46
Integration of complex systems and technology presents significant challenges in terms of costs, human resources and
development of effective internal controls. Integration also presents the risk of operational or security inadequacy or
interruption, which could materially affect the ability to effectively operate our business. We are also reliant upon third party
performance for timely and effective completion of many of our technology initiatives. In the ordinary course of business, our
systems will require modifications and refinements to address our growth and business requirements. We could be adversely
affected if we are unable to modify our systems as necessary.
As a company that processes, transmits and stores credit card data, we are subject to compliance with certain requirements
established by credit card companies. Non-compliance with these requirements, whether through system breaches or
limitations, may result in substantial fines or temporary or permanent exclusion from one or more credit card acceptance
programs. The inability to process one or more credit card brands could have a material adverse impact on our guest bookings
and could harm our business.
We may occasionally experience system interruptions and delays that make our website and services unavailable or slow to
respond, which could prevent us from efficiently processing guest transactions or providing services. This, in turn, could
reduce our operating revenues and the attractiveness of our services. Our computer and communications systems and
operations could be damaged or interrupted by catastrophic events such as fires, floods, tornadoes, power loss, computer and
telecommunications failures, acts of war or terrorism, computer viruses, security breaches, and similar events or disruptions.
Any of these events could cause system interruptions, delays, and loss of critical data, and could prevent us from processing
guest transactions or providing services, which could make our business and services less attractive and subject us to liability.
Any of these events could damage our reputation and be expensive to remedy.
If we fail to maintain the privacy and security of our guests’ information, we could damage our reputation and
incur substantial costs.
In the ordinary course of our business we receive, process and store vast amounts of information from our guests, often
through online operations that depend upon the secure communication of information over public networks and in reliance on
third party service providers. Although we maintain systems to protect this information, these systems must be continuously
monitored and updated and could be compromised, in which case our guest information could become subject to intrusion,
tampering or theft.
Any compromise of our data security systems or the security systems of our third party service providers could have an
adverse impact on our reputation, could be costly to remediate and could result in litigation or regulatory sanctions, any of
which could have a material adverse effect on our business.
We are dependent on single aircraft and engine suppliers for our Boeing 737 NG aircraft and separate single
aircraft and engine suppliers for our Bombardier Q400 aircraft. Any interruption in the provision of goods and
services from these suppliers, or other significant third party suppliers, as well as mechanical or regulatory
issues associated with their equipment, could have a material adverse effect on our business, operating results
and financial condition.
We secure goods and services from a number of third party suppliers. Any significant interruption in the provision of goods
and services from such suppliers, some of which would be beyond our control, could have a material adverse effect on our
business.
We are dependent on Boeing as supplier for our Boeing 737 NG aircraft and we are dependent on Bombardier as supplier for
our Bombardier Q400 aircraft. If we were unable to acquire additional aircraft from these suppliers, or if they were unable or
unwilling to provide adequate support for their products, our operations would be materially adversely affected. If either of
the suppliers was unable to adhere to its contractual obligations in meeting scheduled delivery dates for our aircraft, we would
be required to find another supplier of aircraft to fulfill our growth plans. Acquiring aircraft from another supplier would
require significant transition costs and, additionally, aircraft may not be available at similar prices or received during the same
scheduled delivery dates, which could adversely affect our business, operating results and financial condition. In addition, we
would be materially adversely affected in the event of a mechanical or regulatory issue associated with the aircraft type,
including negative perceptions from the travelling community.
We are also dependent on General Electric as our sole supplier of aircraft engines on our Boeing 737 NG aircraft, and are
dependent on Pratt & Whitney Canada as the sole supplier of aircraft engines for our Bombardier Q400 aircraft and would