Neiman Marcus 2009 Annual Report Download - page 470

SCHEDULE 1.01(a)
Services
Documentation Services — There are non-credit functions (i.e. store and marketing mailings) not included in a transfer of
Documentation Services.
Late Stage Collections — Late stage collection accounts are defined as accounts equal to or greater than [***] contractual days
delinquent (equal to or greater than [***]). Late stage collection servicing includes the use of power dialing equipment and the
generation of collection letters in addition to outbound phone contact with the customer. (Note: Bank handles all charged-off
accounts.)
Data Processing Services — Credit card data processing involves retail cardholder account data storage and maintenance, transaction
authorizing and posting, fraud and risk management strategies and settlement.
Early Stage Collections — Early stage collection accounts are defined as accounts less [***] delinquent (less than [***]). The
servicing for early stage collections includes providing account monitoring, identifying over-extended accounts and initiating the
appropriate collection efforts which include the use of power dialing equipment and the generation of collection letters.
Credit Processing Services include the processing, primarily through store referral call interaction, and decisioning of new
applications and pending sale transactions on existing accounts. Both of these underwriting processes are governed by the risk
management policies and operating procedures.
Customer Service Services has multiple areas of functionality. The call center responds and resolves cardholder and store inquiries
and handles card program billing-related claims for Neiman Marcus, Bergdorf Goodman and the InCircle loyalty program. Other
support groups involved in the customer resolution process include Bill Adjustments, Media Retention and Retrieval, Accounts
Receivable reconciliation, Third Party Charge-backs as well as various clerical responsibilities.