Neiman Marcus 2009 Annual Report Download - page 248

Table of Contents
Page
ARTICLE I DEFINITIONS 1
1.1 Generally 1
1.2 Miscellaneous 27
ARTICLE II ESTABLISHMENT OF THE PROGRAM 28
2.1 Credit Program 28
2.2 Exclusivity 28
ARTICLE III PROGRAM MANAGEMENT AND ADMINISTRATION 32
3.1 Program Objectives 32
3.2 Management Committee 32
3.3 Program Relationship Managers; Program Team 39
ARTICLE IV PROGRAM OPERATIONS 40
4.1 Operation of the Program 40
4.2 Certain Responsibilities of the NMG Companies 40
4.3 Certain Responsibilities of Bank 41
4.4 Ownership of Accounts; Account Documentation 42
4.5 Branding of Accounts/Credit Cards/Cardholder Documentation/Solicitation Materials 44
4.6 Underwriting and Risk Management 44
4.7 Cardholder Terms 52
4.8 Internet Services 54
4.9 Sales Taxes 55
4.10 Participation in Reversals 56
4.11 Interest Free Receivables 56
ARTICLE V MARKETING 56
5.1 Promotion of Program 56
5.2 Marketing Commitment 57
5.3 Communications with Cardholders 57
5.4 Additional Marketing Support 58
5.5 Approved Ancillary Products 59
5.6 Marketing Plan 59
ARTICLE VI CARDHOLDER INFORMATION 61
6.1 Customer Information 61
6.2 Cardholder Data 62
6.3 NMG Shopper Data; NMG Prospect Data 66
ARTICLE VII OPERATING STANDARDS 68
7.1 Reports 68
7.2 Servicing 69
7.3 Service Level Standards 70
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