Neiman Marcus 2009 Annual Report Download - page 435

Credit Online Interfaces
Internal NMG
Interface Systems
Credit
Application
External Interface
Systems Output Response
Response
Time Frequency
Processing
Time-frame **
POS Store
System - POS
Express (new
apps)
New
Application
[***]
Formats the new
app request and
sends to HSBC
for credit
processing.
Reply back to the
POS register with
an approval or
referral response.
< 45
seconds
Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
NMD - (new
apps)
New
Application
Formats the new
app request and
sends to HSBC
for credit
processing.
Reply back to
NMD with an
approval or
referral response.
< 45
seconds
Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
POS Store
System - POS
Express
(account look-
up)
CMS Format the
account look-up
request and send
to HSBC for a
response.
Reply back to the
POS register with
account number
or not found.
< 2 seconds Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
POS Store
System - Sales
Authorization
(NM & BG
charge cards)
Authorization Formats the
authorization
request and send
it to HSBC for
authorization
processing.
Reply back to the
POS register with
an approval,
referral or decline
response.
< 2 seconds Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
NMD
(CMOS) -
Sales
Authorization
(NM & BG
charge cards)
Authorization Formats the
authorization
request and send
it to HSBC for
authorization
processing.
Reply back to
NMD with an
approvals,
referrals or
decline response.
< 2 seconds Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
System
Authorization
Override
In-house
Credit
System
NMG mainframe
application
Download the
system
authorization
override code to
each POS store
system RS/6000
box.
Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
Nightly
Intervoice
(IVR)
customer
inquiry
Customer
Service
Send response
back to the IVR
based on the IVR
option request.
< 2 seconds Mon-Sat Sun 7 AM - 11 PM
10 AM - 11 PM
** Credit on-line system availability is extended to 2 AM on special Incircle events.