Neiman Marcus 2009 Annual Report Download - page 414

mail confirmation, to open an NM or BG charge account with or without a promotion (i.e. bonus InCircle points or free
shipping). Other prospecting options to encourage existing NM or BG cardholders to use their charge card to shop will also be
discussed by NMG and Bank with input from the NM On-line personnel with respect to specifications and design of such
options.
• E-Pay Functionality — Electronic payment functionality must give the cardholder the ability to pay their bill on-line, even on
their closing or due date, until [***] CST and be posted with this same date by the next business day. Should an on-line
customer request to change or cancel his/her payment up until [***] CT same day, Universal Agents must have an ability to
correct these payments. Returned payment transmission or reporting must be given to NMG daily to immediately reverse
payment transaction or flag the account to require a replacement payment prior to additional purchases.
• E-Bill Functionality - On-line bill presentment must be readily available to cardholders within [***] of each cycle close and
should contain at a minimum all data that is currently printed on the NM or BG monthly billing statement. Billing functionality
should allow cardholders to view up to [***] of their billing statements and transactional activity on-line. The Parties will
cooperate to implement selective marketing and InCircle loyalty messages, if available, on the billing statement. Universal
Agents must have ability to view and discuss on-line e-bill functionality with cardholders whenever necessary.
• E-Service Functionality — Additional services to provide cycle-to-date balance information as well as customer address
maintenance and credit card re-ordering capabilities must also be maintained for self-servicing by the cardholder. Additionally
all "Contact Us" free-form e-mail requests from cardholders must continue to be circulated through the [***] or applicable
system, with template letters existing, for NMG Credit Services to provide prompt response back to the requestor.