Frontier Communications 2009 Annual Report Download - page 46

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2009
$ Increase
(Decrease)
% Increase
(Decrease) 2008
$ Increase
(Decrease)
% Increase
(Decrease) 2007
For the year ended December 31,
Revenue (in 000’s):
Residential.......... $ 899,800 $ (49,484) (5%) $ 949,284 $ (9,169) (1%) $ 958,453
Business ............ 858,460 (24,561) (3%) 883,021 32,921 4% 850,100
Total customer revenue . . 1,758,260 (74,045) (4%) 1,832,305 23,752 1% 1,808,553
Regulatory (Access
Services) . . ............ 359,634 (45,079) (11%) 404,713 (74,749) (16%) 479,462
Total revenue............ $2,117,894 $(119,124) (5%) $2,237,018 $(50,997) (2%) $2,288,015
Switched access minutes
of use (in millions) . . . . 8,854 (12%) 10,027 (5%) 10,592
Average monthly total
revenue per access
line ................... $ 80.74 1% $ 79.62 2% $ 77.72(1)
Average monthly
customer revenue per
access line ............ $ 67.03 3% $ 65.22 4% $ 62.49
As of
December 31, 2009
As of
December 31, 2008
Residential Customer Metrics:
Customers . . . ............... 1,254,508 (7%) 1,347,423
Revenue (in 000’s) .......... $ 899,800 (5%) $ 949,284
Average Monthly Residential
Customer Revenue per
Customer . . ............... $ 57.62 2% $ 56.42
Percent of Customers on
Price Protection Plans ..... 53.2% 19% 44.6%
Customer Monthly Churn .... 1.47% (6%) 1.57%
Products per Residential
Customer(2) ............... 2.54 7% 2.37
(1) For the year ended December 31, 2007, the calculation includes CTE and GVN data and excludes the $38.7
million favorable one-time impact from the first quarter 2007 settlement of a switched access dispute. The
amount is $79.06 with the $38.7 million favorable one-time impact from the settlement.
(2) Products per Residential Customer: Primary Residential Voice line, HSI, Video products have a value of 1.
FTR long distance, POM, second lines, Feature Packages and Dial-up have a value of 0.5.
REVENUE
($ in thousands) Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
$ Increase
(Decrease)
% Increase
(Decrease) Amount
2009 2008 2007
Local services . . . . . . . . . . . . . . . . . . $ 781,388 $ (67,005) (8%) $ 848,393 $(27,369) (3%) $ 875,762
Data and internet services . . . . . . . 636,943 31,328 5% 605,615 61,851 11% 543,764
Access services . . . . . . . . . . . . . . . . . 359,634 (45,079) (11%) 404,713 (74,749) (16%) 479,462
Long distance services . . . . . . . . . . 165,774 (16,785) (9%) 182,559 2,034 1% 180,525
Directory services . . . . . . . . . . . . . . . 107,096 (6,251) (6%) 113,347 (1,239) (1%) 114,586
Other. . . . . . . .................... 67,059 (15,332) (19%) 82,391 (11,525) (12%) 93,916
$2,117,894 $(119,124) (5%) $2,237,018 $(50,997) (2%) $2,288,015
44
FRONTIER COMMUNICATIONS CORPORATION AND SUBSIDIARIES