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With Mark Cosby, President – CVS/pharmacy; Jon Roberts, President – CVS Caremark
Pharmacy Services; and Troy Brennan, Chief Medical Officer
We recently had a chance to speak with three of CVS Caremark’s top executives on a variety of topics, including
the progress made on the company’s integrated offerings. Below are excerpts from that conversation.
Questions
and Answers
Troy Brennan, M.D.
Chief Medical Officer
Q: With the three of you together, this seems like
an appropriate time to discuss the company’s inte-
grated offerings. Can you provide an update on how
they are being received?
JON ROBERTS: Initiatives like Pharmacy Advisor and
Maintenance Choice are good examples of how we
have brought our PBM and retail pharmacy assets
together to improve access, cost, and quality. Take
Pharmacy Advisor, which is our leading clinical program
for addressing issues with adherence and gaps in care.
The pilot program we launched for diabetes patients
was highly successful, and the program has grown
to address 10 different chronic conditions today.
These programs continue to be well-received by our
PBM clients.
Q: Can you quantify Pharmacy Advisor’s results
in any way?
MARK COSBY: Over the last two years, we have
delivered more than 3.8 million live interventions to
members. The results of the program so far are
impressive. For example, we’re seeing a 4 percent
improvement in the number of patients who are
optimally adherent compared to those not enrolled in
the program. We’re also seeing a 17 percent decrease
in gaps in care. With more patients taking their medica-
tions – and taking them correctly – that can only lead to
better health outcomes.
TROY BRENNAN: Our data shows that clients who
implement both Pharmacy Advisor and Maintenance
Choice are seeing significantly better results in areas
like generic dispensing and medication adherence, as
well as lower gross cost per eligible member. In fact,
when we looked at the retiree population for two of our
larger employer clients, costs fell by around 15 percent.
Q: Let’s talk about Maintenance Choice. Why is
this program so unique and how is it being received?
MARK COSBY: Like Pharmacy Advisor, this is another
offering that no standalone PBM or retailer has matched.
It gives qualifying plan participants the option of filling
their 90-day maintenance prescriptions by mail or at
one of our CVS/pharmacy or Longs Drugs® locations.
It’s about choice and access. If you make it easier for
CVS CAREMARK 2012 ANNUAL REPORT
6
Mark Cosby
President
CVS/pharmacy
Jon Roberts
President
CVS Caremark
Pharmacy Services