CVS 2012 Annual Report Download - page 12

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We’re driving
improvements
in adherence.
Developing breakthrough adherence interventions
further differentiates our retail pharmacy and PBM services.
Through the combination of our PBM and retail assets, CVS Caremark has introduced unique programs for PBM
clients that lower costs, improve access, and help produce better outcomes. For example, our Pharmacy Advisor®
program is focused on improving adherence and closing gaps in care, and has been embraced by a growing number
of our PBM clients. Through Pharmacy Advisor, our pharmacists have one-on-one consultations with PBM plan
members, either face-to-face at one of our more than 7,400 retail stores or over the phone through our PBM call
centers and mail order facilities. With chronic disease accounting for 84 percent of all health care spending, this
capability is helping us lower costs. For example, by ensuring that diabetes patients are on the right medication and
stay on that medication, we can reduce their cost of care by an average of $3,700 per patient annually. After initially
targeting diabetes patients, Pharmacy Advisor has been expanded to address 10 chronic conditions in 2013, including
asthma, chronic obstructive pulmonary disorder (COPD), depression, osteoporosis, and breast cancer.
CVS CAREMARK 2012 ANNUAL REPORT
10