CVS 2009 Annual Report Download - page 14

We have approximately 7,000 retail locations that continue to
enhance the customer experience on a number of fronts.
People visit their neighborhood CVS/pharmacy for a
variety of reasons, such as our great selection of health
and beauty products and shopper-friendly layouts. More
than 64 million customers actively use our ExtraCare
loyalty card to enjoy savings throughout the store. Stroll
the aisles, and you’ll find nearly 4,300 CVS-brand and
proprietary-brand products that appeal to shoppers
trying to stretch their budgets.
MULTIPLE INNOVATIONS IN THE PHARMACY
Move beyond the front of the store, and we provide
compelling solutions that address a variety of needs in a
changing and challenging health care environment. Start
with a generic dispensing rate in the pharmacy that stands
at an all-time high, helping us lower the cost of prescriptions
for patients and payors alike. The pharmacy also offers a
range of services that help drive adherence higher, including
First Fill CounselingTM and CVS Ready Fill®.
Our pharmacy innovations are addressing the needs of
uninsured and underinsured consumers as well. Take
the new CVS/pharmacy® Health Savings Pass. For just
$10 annually, customers can obtain a 90-day prescription
for any of more than 400 common generic maintenance
medications. The cost is just $9.99 per prescription at
their local CVS/pharmacy store.
CVS Caremark PBM plan members enjoy access to propri-
etary offerings such as Bridge Supply and Maintenance
Choice. The latter gives eligible plan members the option
of picking up their 90-day maintenance prescriptions in
the store instead of by mail if they find it more convenient.
The CVS ExtraCare® Health Card offers qualified plan
members additional savings on CVS-brand products eligible
for reimbursement from Flexible Spending Accounts.
NEW SERVICES AND ALLIANCES AT MINUTECLINIC
In approximately 570 locations across 56 markets, cus-
tomers can walk into a MinuteClinic seven days a week,
without an appointment, to get treatment for common
ailments, obtain health screenings, or receive vaccinations.
Many locations have also begun treating a variety of
chronic conditions. Insurers value MinuteClinic because
it provides a high level of care at a competitive price,
in many cases offering an attractive alternative to the
emergency room. As a result, visits paid for by third
parties exceeded 80 percent of our total in 2009.
MinuteClinic was the first retail clinic to be accredited by
the Joint Commission, whose accreditation and certifica-
tion is recognized nationwide as a symbol of quality
among health care organizations. In fact, MinuteClinic
was also the first to receive the Joint Commission’s Gold
Seal of Approval™ for consecutive evaluation periods.
This recognition has made MinuteClinic an attractive
partner for other highly regarded health care providers.
For example, we’re collaborating with the Cleveland
Clinic in northeast Ohio to fully integrate our electronic
medical records and enhance continuity of care for our
respective patients.
As 2010 unfolds, you can expect our stores to roll out
additional offerings that promote better outcomes and
tackle the rising cost of pharmacy health care.
More than 64 million customers actively use our ExtraCare
loyalty card to enjoy savings throughout the store.
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CVS Caremark
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