Advance Auto Parts 2012 Annual Report Download - page 4

Download and view the complete annual report

Please find page 4 of the 2012 Advance Auto Parts annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 100

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100

In 2012, we proudly served our communities in
four impact areas: 1) Health — Funded research
with organizations like JDRF and American Cancer
Society; 2) Arts & Education — Inspired minds
by funding scholarship programs as well as
supporting museums and community events;
3) Serving the underserved — Expanded partnerships
with United Way and Building Homes for Heroes;
4) Disaster Relief — Partnered with the Red Cross,
providing disaster preparedness funding.
Turning to 2013, we are cautiously optimistic
about the outlook for our industry and our
business. Our optimism is supported by the
fact that we have a significant opportunity
to continue to grow through our developing
capabilities such as our HUB expansions, new
stores and new Electronic Parts Catalog,
rolling out later this year. These capabilities
will strengthen our ability to compete and grow
our commercial market share.
We have shared with our team one simple
objective for the year — a Company of One
— Focused on Fundamentals. The expected
outcome is to deliver on our goals and objectives
in terms of our customer experience, sales
and profitability. Our priorities for 2013 are
biased towards strengthening and executing
on the fundamentals that will drive our growth
and improve our profitability, including:
• Growing our Commercial business through
improved delivery speed and reliability,
increased customer retention, and growth
of national and regional accounts.
• Improving our in-market parts availability
through HUB expansions, better tailoring
our product assortment and leveraging our
supply chain infrastructure.
• Expanding new store openings to
approximately 170 – 190 stores and
integrating BWP.
• Continuing to improve our operational
excellence and customer satisfaction
in stores through expanded partnership
between our retail and Commercial
teams, scheduling effectiveness,
improving on-hand accuracy and training.
Finally, I would like to thank our team for their
commitment to Advance Auto Parts and our
customers. I’m looking forward to the great
outcomes we will drive in 2013 by working
together to provide great service and improve
the consistency of our execution.
Sincerely,
Darren R. Jackson
President and Chief Executive Ofcer