Acer 2009 Annual Report Download - page 27

should work together towards the establishment of a green supply-chain management system. The system includes
three main parts:
1. Environmental Management System: Acer demands that its first-tier suppliers establish an environmental
management system. Currently all suppliers to Acer are ISO14001 certied
2. Eco Product Requirement: All suppliers should meet the Eco Product Requirement put forward by Acer
3. Restricted Chemical Materials Management: Acer requires suppliers to follow Acer’s Guidance of Restricted
Substances in Products. This management framework guarantees product quality and ensures the restricted
use or elimination of hazardous chemical substances.
Electronic Industry Citizenship Coalition
Acer applied to the Electronic Industry Citizenship Coalition (EICC) in May 2008, and based on the EICC Code of
Conduct developed an “Acer Supplier Code of Conduct.” We believe the EICC Code of Conduct can reduce suppliers’
duplicate work, build suppliers’ capacity of human rights, health, safety, environment, ethics, and social responsibility in
our supply chain.
In 2009, Acer suppliers were requested to sign the “Declaration of Compliance with Acer Supplier Code of Conduct”
to enhance awareness and warrant their responsibilities. Moreover, suppliers had to answer the Self-Assessment
Questionnaire (SAQ) to understand how they performed in social and environmental responsibility. We then evaluated
their EICC SAQ result and conducted on-site audits, with a third party, of selected suppliers in December 2009.
Acer CSR Forum
Acer held its rst CSR Forum at the end of 2008 to increase awareness on CSR and sustainable development among
its suppliers and Taiwan’s ICT industry. The theme was “Global Challenges to a Sustainable Development in 2008
and Bridging the Gap & Walking the Talk in 2009.” Using the forum as a platform of sharing, Acer invited international
and domestic CSR stakeholders to share experiences with the Taiwan ICT industry in the hopes of improving the
sustainability of Taiwan’s ICT industry. In 2008 and 2009, groups invited included CDP, CSCI, EICC, Greenpeace,
Centre for Research on Multinational Corporations (SOMO), Workers’ Assistance Center (WAC), Association in
Sustainable & Responsible Investment in Asia (ASrIA), The International Chemical Secretariat (Chemsec) and Taiwan
Environmental Action Network (TEAN).
Acer understands that to practice CSR fully requires the cooperation among all stakeholders. The forum enables Acer
to collect stakeholders’ opinions and recommendations to help draw up Acer’s future CSR strategies, build relations
with stakeholders based on mutual understanding and respect, and express Acer’s standpoint and stance on CSR.
Acer is committed to ongoing communications with its stakeholders and to influencing suppliers to enhance overall
competitiveness.
Client Relations
Acer strives to meet customer demands by understanding exactly what our customers’ need, and using our knowledge
and skills to exceed their expectations through cutting-edge technology. Ultimately, we hope that customers are
proud of their Acer products. Acer is ISO 9001 certied, which is primarily concerned with quality management and
fulllment of customer demands for quality. The quality policy of Acer is to “deliver zero-defect, competitive products
and services on time.” Product repair reports are reviewed every week with improvements immediately incorporated into
the production lines. Customers can rest assured knowing that they have a safe product and that Acer will continue to
provide comprehensive customer service.
6.3 Social Welfare
Acer Foundation
Founded in July 1996, the Acer Foundation was established through donations from various departments throughout
the Company. Acer Foundation upholds the concept that “embracing technology allows us to widen our horizons” and
believes the key to working together toward an international alliance of wisdom requires a long period of cultivation.
Acer Foundation’s mission is threefold: research and develop technology and management; cultivate talents; and
reward and promote service.
In mid 2008, Acer Chairman J.T. Wang was elected as the CEO of Acer Foundation and took the foundation to a new
phase by becoming involved in the Company’s resolution to promote CSR. Acer Foundation will serve as a platform
for international and domestic CSR stakeholders to communicate and help the ICT industry in Taiwan to become more
sustainable.
When a devastating ood caused by Typhoon Morakot hit southern Taiwan in August 2009, Acer Foundation donated
NT$20 million to the “88 Flood Reconstruction Digital Opportunity Project” which provided computers for the seven
affected counties to apply and promote IT education professions.
To tie in with the sponsorship made by Acer Inc. to the Vancouver 2010 Olympic Winter Games, Acer Foundation held
a Lunarfest Lantern Drawing Campaign with the theme of Environmental Protection or Cultural Heritage in 2009. The
campaign was held both in Taiwan and Canada to promote cultural exchanges and transformed 2010 designs onto
lanterns for the Lantern Forest street art exhibition in Vancouver.
Acer Volunteers
The Acer Volunteer Team was established in October 2004 for the purpose of giving colleagues a channel to contribute
their spare time and energy to public welfare services. Apart from providing opportunities for interaction and friendship
between colleagues from different departments and backgrounds, Acer volunteers bring new life experiences and
personal growth through their activities.
In the initial stage, volunteer activities mainly revolved around Acer’s core business and involved setting up Internet
service, computer repair, software design, and providing assistance to disadvantaged minority groups. Since 2007, the
Acer Volunteer Team gradually expanded its scope of charity to cover various kinds of activities, including monetary,
blood, and second-hand goods donation. Acer volunteers also funded after-class projects for less privileged children
in Taiwan’s Hsichih county every year. To raise environmental awareness among our employees, Acer volunteers hold
related activities from Earth Day on April 22 to the summer solstice lights out day on June 21 every year. The Acer
Volunteers started promoting the practice of switching off ofce lights during lunch breaks in 2008, and taking stairs and
relying less on elevators in 2009.
To encourage employee contribution to our society and community, Acer Taiwan added a new category of staff leave in
2008 – volunteer service leave. Acer Taiwan employees are entitled to a maximum of two days paid volunteer leave per
year. The Acer Volunteer Team called upon our colleagues to participate in two volunteer activities held by the Taipei
Summer Deaympics and the Red Cross Society. Many even used their own holiday leave for volunteering work at
the Taipei Summer Deaympics. In the future, Acer volunteers will keep giving back to society and manifest corporate
responsibility.
Acer Incorporated 2009 Annual Report
48.
Acer Incorporated 2009 Annual Report
49. Corporate Social Responsibility