United Airlines 2012 Annual Report Download - page 5

Table of Contents
Integration-related 2012 accomplishments include:
• The Company made significant progress in integrating its products, services, policies and a number of information technology systems. Following
the conversion of its passenger service system in March 2012, the Company now has a single loyalty program, MileagePlus, and a single website,
united.com. Continental’s OnePass loyalty program formally ended in the first quarter of 2012, at which point United automatically enrolled
OnePass members in the MileagePlus program and deposited into those MileagePlus accounts award miles equal to OnePass members’ award miles
balance. As a result of the conversion to a single passenger service system, the Company now operates using a single reservations system, carrier
code, flight schedule, website and departure control system;
• The Company continued to redeploy aircraft across its global network, better matching aircraft and demand on a route by route basis; and
• The United and Continental pilots represented by the Air Line Pilots Association, International (“ALPA”) ratified a new joint collective bargaining
agreement with the Company.
Some key initiatives for the Company in 2013 include maintaining reliable operational performance, investing in customer service training and tools for its
frontline co-workers, completing the installation of flat-bed seats in the premium cabins of its international widebody aircraft, installing global satellite based
WiFi on approximately 300 of its mainline aircraft, and reaching competitive joint collective bargaining agreements with its union-represented employee groups.
See Notes 1 and 21 to the financial statements included in Item 8 of this report and Item 1A, Risk Factors, for additional information on the Merger.
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Network. The Company transports people and cargo through its mainline operations, which use jet aircraft with at least 110 seats, and its regional operations.
See Item 2, Properties, for a description of the Company’s mainline and regional aircraft.
With key global air rights in the U.S., Asia-Pacific, Europe, Middle East, Africa, and Latin America, UAL has the world’s most comprehensive global route
network. UAL, through United and Continental and their regional carriers, operates more than 5,500 daily flights to more than 375 U.S. and international
destinations from the Company’s hubs at Newark Liberty International Airport (“Newark Liberty”), Chicago O’Hare International Airport (“Chicago
O’Hare”), Denver International Airport (“Denver”), George Bush Intercontinental Airport (“Houston Bush”), Hopkins International Airport (“Cleveland
Hopkins”), Los Angeles International Airport (“LAX”), A.B. Won Pat International Airport (“Guam”), San Francisco International Airport (“SFO”) and
Washington Dulles International Airport (“Washington Dulles”).
All of the Company’s domestic hubs are located in large business and population centers, contributing to a large amount of “origin and destination”
traffic. Our hub and spoke system allows us to transport passengers between a large number of destinations with substantially more frequent service than if
each route were served directly. Our hub system also allows us to add service to a new destination from a large number of cities using only one or a limited
number of aircraft. As discussed under  below, United is a member of Star Alliance, the world’s largest airline network.
Regional. The Company has contractual relationships with various regional carriers to provide regional jet and turboprop service branded as United Express.
These regional operations are an extension of the Company’s mainline network. This regional service complements our operations by carrying traffic that
connects to our mainline service and allows flights to smaller cities that cannot be provided economically with mainline aircraft. Chautauqua Airlines,
Republic Airlines (“Republic”), CommutAir Airlines, ExpressJet Airlines, GoJet Airlines, Mesa Airlines, Shuttle America, SkyWest Airlines (“SkyWest”) and
Trans States Airlines (“Trans States”) are all regional carriers, which operate most of their capacity under capacity purchase agreements with United and/or
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