UPS 2004 Annual Report Download - page 22

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Please find page 22 of the 2004 UPS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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
UPS founder Jim Casey established principles and
values that are part of the fabric of our business.
For almost 100 years, these principles and values
have remained constant and have been integral to our
success. This legacy of honesty, quality, and integrity
is fundamental to our ability to attract and retain the
best people, gain and keep the trust of our customers,
create shareowner value, support the communities in
which we operate, and protect our reputation.
UPS BUSINESS PHILOSOPHY

n We encourage a spirit of teamwork.
n We promote from within.
n We help people to develop themselves.
n We place great value on diversity.


n We treat each customer as our only customer.
n We never promise more than we can deliver,
and we deliver on every promise.

n We manage assets wisely.
n We emphasize the “long-term” in strategy
development and decision-making.
n We seek to provide long-term competitive
returns to our shareowners.


n The principle that has contributed a great deal
to building our business is the ownership of the
company by the people employed by it.
n Having a personal stake in the company
causes employees to think like owners and
work like partners. Employee ownership
creates a sense of teamwork and strengthens
and preserves our values.



n We believe our economic well-being benefits
society by providing good wages, paying taxes,
and practicing philanthropy.
n We encourage community involvement and
volunteerism by our employees.
n We proactively seek solutions that limit the
impact of our business on the environment. n
Our sustainability report can be found at
www.sustainability.ups.com.
