Symantec 2003 Annual Report Download - page 6

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INVESTING IN OUR FUTURE
We continue to invest in systems development and support to
maintain our leadership in security, while improving our opera-
tional flexibility.
We strengthened our comprehensive channel model, which
spans from local resellers to some of the largest global systems
integrators. We enhanced our education, certification, and product
training programs to help our partners build their businesses.
Regardless of our partners’ size, we recognize and reward them
for the important role they play in helping us win business.
Throughout the year, we made investments in e-commerce,
sales management, and enterprise marketing. We enhanced our
online lead management and technical support tracking. We
restructured our sales force to improve enterprise selling and
technical engineering skills.
Above all, it is the dedication and skill of our 4,344 employ-
ees in 36 countries that enables us to thrive in a challenging busi-
ness environment. Our people make me proud every single day.
As a testament to the strength of our team and our brand,
Information Security named Symantec to its “Influence List,”
recognizing us for having the greatest impact on the security
market over the next five years.
As proud as we are about the past year, we are even more
excited about Symantec’s future. Our goal for fiscal 2004 is to
continue serving customer needs while reshaping the competitive
landscape.
In the consumer arena, we will grow our base of individual
users and accelerate our expansion into the small business mar-
ket. We plan to introduce a new anti-spam product, and release
new versions of all of our award-winning products this fall. The
result should be a healthy 20% growth for the year.
On the enterprise side, we continue to enhance and expand
our product portfolio to address the evolving threat environment.
We will maintain our focus on delivering strong integrated solu-
tions, enhanced manageability, and more comprehensive intrusion
protection. And we will continue to extend our antivirus footprint
around the world.
I believe we have everything we need for Symantec to con-
tinue to be the leader in Internet security. By emphasizing solid
revenue and earnings growth, strong cash flow from operating
activities, and growth in deferred revenue, we can fund our future.
These factors, coupled with the innovation and creativity of our
team, will be important competitive differentiators. I am confident
that with the strong performance of our core business and our
many new opportunities for growth, Symantec will continue to
deliver increasing value to our shareholders in the days ahead.
4Symantec 2003
John W. Thompson
Chairman of the Board and Chief Executive Officer