CarMax 2006 Annual Report Download - page 12

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INFORMATION SYSTEMS
■Our systems capture data on every aspect of our
business. We collect data on activities such as:
●Customer visits.
●Sales consultant/customer engagements.
●Test drives.
●Appraisals and appraisal purchases.
●Financings.
●Extended service plan sales.
■Every retail vehicle is electronically tracked throughout
its CarMax life from purchase through reconditioning to
ultimate sale. We also capture data on vehicles we whole-
sale, helping us track market pricing.
■This information is used to continually enhance and
refine our processes and systems, as well as to provide
the basis for managing our associates’ performance.
Proprietary Processes & Systems
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10 CARMAX 2006
Consumer
Offer
Purchasing/
Inventory
Management
Reconditioning Finance
Originations
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CarMax wholesale auction
PROPRIETARY PROCESSES AND SYSTEMS