Blackberry 2006 Annual Report Download - page 10

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8
Licensing Programs
RIM’s BlackBerry Connect licensing program
continues to gain traction with the focus on the
familiar mobile operating systems; Palm®, Windows®
MobileTM and Symbian®. There are now over 20
devices available from 60 carriers around the world
and we are seeing growing customer acceptance of
these products, particularly in Europe. This year, the
rst BlackBerry enabled handset was launched in
the United States and support was announced for
the latest version of Symbian OS. The coming scal
year promises to be an exciting one for our
BlackBerry licensing programs and we expect our
partners to launch approximately 20 additional
BlackBerry enabled handsets during scal 2007.
Customer Care
Delivering world-class support for BlackBerry
customers and partners is a top priority for RIM.
This past year, we expanded our customer care
capabilities by growing the number of employees
in the group and committing to a new customer
care facility in Halifax, Nova Scotia. The number
of technical support contracts signed with
BlackBerry enterprise customers almost doubled
year over year and RIM launched new training
programs for customers to enhance their skills
to allow them to better support their BlackBerry
investment in-house. RIM’s extensive customer
care capabilities remain an important competitive
advantage for the company.
The Year Ahead
As we look forward into scal 2007, we see a
number of exciting opportunities and believe that
BlackBerry has never been in a better position
to address a broad segment of enterprise and
prosumer users. Some of the goals we have for
the coming year include:
• Extend RIM’s leadership position in the market;
• Launch new BlackBerry devices with increased
functionality and targeted applications to address
an even wider market;
• Grow the presence of BlackBerry in small and
medium sized businesses and develop new
channel relationships;
• Develop further enhancements to BlackBerry
Enterprise Server and BlackBerry Internet
Service and encourage the development and
enablement of third-party applications for
the BlackBerry solution;
• Work closely with key partners to enhance the
BlackBerry user experience;
• Launch a number of new BlackBerry Connect
enabled handsets;
• Grow the number of carriers partnerships
around the world;
• Continue RIM’s commitment to keeping
innovation, partnerships and customers central
to our vision and culture.
Once again, we would like to thank you for your
support and we look forward to updating you
on our progress over the coming year.
Jim Balsillie
Mike Lazaridis
Research In Motion Limited
8
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