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Ricoh Group Sustainability Report 201387
12 (11 )
97
0
2nd
100% (82)
99% (50)
0
4,824
46.0
21.8
91.6
159.5
158.5
22.9
256.5
437.9
(492.2)
—
4,018
58,670
283
99.1
4,887
47. 4
20.3
86.5
154.2
161.9
21.4
261.6
444.9
( 4 47. 4 )
—
4,012
66,984
310
99.3
5,079
46.8
17.7
82.7
147. 2
158.9
18.5
278.5
455.8
353.0
4,290
66,095
370
99.3
2 (1 2 )
97
0
2nd
10 0% (115 )
—
0
2 (11 )
97
0
2nd
—
100% (199)
0
Attendance by internal and external board
members and auditors
Frequency of assessments changed to every other
year due to improved results
Assessments of FY2013 covered a wider range
of topics in response to the results of FY2011.
Frequency of assessments may change depending
on proof of improvements
*1 Primary initiatives: Global Reporting Initiative (GRI), Global Compact (GC), United Nations Millenium Development Goals (MDGs), ISO26000 international standards for CSR
7
8
9
10
11
12
Source: J.D. Power Asia Pacific Japan Color Copier
Customer Satisfaction StudySM
Third-party inspection ratio*2: 79.9%
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 69.7%
Third-party inspection ratio*2: 81.2%
Third-party inspection ratio*2: 78.0%
Third-party inspection ratio*2: 100%
CO2 equivalent
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 100%
CO2 equivalent
Third-party inspection ratio*2: 85.4%
515.4
(440.1)CO2 emissions based on lifecycle estimations of
equipment sold in each year*3
Reduction of CO2 emissions due to the use of
Ricoh products and/or solutions
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 100%
Third-party inspection ratio*2: 100%
CO2 reduction
contribution Global
*2 Third-party inspections conducted during FY 2013 by Bureau Veritas Japan K.K.
*3 Starting in FY 2013, we are measuring CO2 emissions from projectors, videoconferencing, web-based conferencing systems and LED lights in addition to imaging equipment. Numbers in
parentheses indicate CO2 emissions from imaging equipment only.
• For further information about environmental indicators and our performance ➤ WEB: www.ricoh.com/environment/data/
6
5
4
3
2
As of March 31 of each year
ISO26000: 6.2
CSR Charter
Indicator
Performance
Scope
of Survey
Year ended
Mar. 31, 2011
Year ended
Mar. 31, 2012
Year ended
Mar. 31, 2013
Items Relating to
Major Initiatives1Note
Integrity in Corporate Activities
Number of outside directors
(total number of directors)
Attendance ratio of board meetings (%)
Cases of serious accidents involving
consumer products
Customer satisfaction rating (place)
Number of serious incidents and
accidents involving information security
Response rate for CSR self-assessments
conducted by suppliers
(number of suppliers)
Ricoh Co., Ltd.
Ricoh Co., Ltd.
Japan
Japan
China
Ricoh Group
Ricoh Group
Harmony with the Environment
Energy
consumption Total calories (TJ)
GHG emissions
Total (kt)
Total (kt)
Water use
CO2 emissions
during product use
Wastes
5 gases (kt)
5 gases (kt)
Total (km3)
Total amount (t)
Final disposal
amount (t)
Resource recovery
rate (%)
Ricoh Co., Ltd.
and
manufacturing
subsidiaries
Ricoh Co., Ltd.
Ricoh Group
Ricoh Group
Ricoh Group
Ricoh Group
Scope 1
Scope 2
CO2 (kt)
CO2 (kt)
Scope 1
CO2 (kt)
Scope 2 CO2 (kt)
Scope 3 CO2 (kt)
CO2 (kt)
The number of serious accidents involving
consumer products, which jeopardize the life or
physical health of consumers (which may result in
death, serious injury, residual disorder, or cause
carbon monoxide poisoning or fires, etc.)
GRI: Organizational
Profile 4.3
ISO26000: 6.2
GRI: PR1, PR2
ISO26000: 6.7
GRI: PR5
ISO26000: 6.7
GRI: HR2
GC: 1, 2, 4-9
ISO26000:
6.3, 6.4, 6.5, 6.6, 6.7
GRI: PR8
ISO26000: 6.7
The number of serious incidents and accidents
involving information security, both of which are
required to be made public
GR: EN3, 4
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN17
GC: 7, 8 ,9 MDGs: 7
ISO26000: 6.5, 6.7
GR: EN8
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN22
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN22
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN16
GC: 7, 8 MDGs: 7
ISO26000: 6.5
GR: EN26
GC: 7, 8, 9 MDGs: 7
ISO26000: 6.5, 6.7
GR: EN22
GC: 7, 8 MDGs: 7
ISO26000: 6.5
Our Performance Against Major CSR Indicators