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Ricoh Group Sustainability Report 2013 34
•฀Basic฀flow฀of฀the฀Hotline฀system฀in฀Japan
Sharing ideas at the kickoff meeting.
➤ WEB฀Ricoh฀Group฀Bribery฀Prevention฀Guidelines฀for฀Third฀Parties
:
www.ricoh.co.jp/about/governance/trm/pdf/bribery3rd.pdf
We believe that it is important for every employee
to adhere strictly to laws, company regulations and
corporate ethics in their daily activities.
All Ricoh Group executives and employees in Japan
receive annual training via e-learning on the Ricoh
Group Code of Conduct, which provides principles of
conduct in daily activities. Equivalent training is given to
all overseas Ricoh Group companies.
An integrated internal audit checks the status of
compliance in every organization.
Anti-corruption initiatives
The Ricoh Group stipulates its basic anti-corruption
policy in the Ricoh Group Code of Conduct and
promotes it across the Group through Code of Conduct
education.฀In฀2013,฀the฀Ricoh฀Group฀Standard฀for฀
Bribery฀Prevention฀became฀a฀part฀of฀the฀RGS฀to฀help฀
ensure total compliance with laws and regulations that
prevent illegal transactions, such as the Foreign Corrupt
Practices฀Act฀of฀the฀United฀States฀and฀the฀Bribery฀Act฀
(2010)฀of฀Great฀Britain.฀In฀addition,฀the฀Ricoh฀Group฀
Bribery฀Prevention฀Guidelines฀for฀Third฀Parties฀has฀been฀
enacted as a means to prevent corruption among Ricoh
Group business partners*. ➤ WEB
Hotline system
The Ricoh Group Hotline has been in operation
since฀April฀2003฀in฀Japan฀as฀a฀contact฀point฀for฀
employees wishing to report incidents or seek advice.
Independent external contacts have also been
established to supplement the internal contacts.
To make the Hotline easier for employees to use,
we continuously review its hours of operation and
procedures. In addition, major Group companies
worldwide have established and operate reporting
and advice contacts.
Whistleblowers are protected from retaliation by
rules prohibiting discriminatory acts against those
who have contacted the Hotline.
“Business฀partners”฀
refers to organizations
and individuals outside
of the Ricoh Group that
perform services that
contribute to the profits of
any Ricoh Group company
or that represent any
Ricoh Group company.
*
Compliance
Participating in METI’s competitive
business model program
Since฀the฀Great฀East฀Japan฀Earthquake,฀business฀continuity฀
planning฀and฀energy฀management฀are฀issues฀that฀corporations฀
and฀government฀institutions฀in฀Japan฀have฀had฀in฀common.฀In฀
2013,฀METI฀undertook฀efforts฀to฀enhance฀the฀competitiveness฀of฀
Japanese฀companies฀and฀organizations,฀as฀well฀as฀institutional฀
strengths฀and฀brands,฀by฀introducing฀its฀competitive฀business฀
model.฀The฀Ricoh฀Group฀participates฀in฀this฀initiative.
The฀Ricoh฀Group’s฀competitive฀business฀model฀theme
"฀Turning฀the฀Experience฀of฀the฀Great฀East฀Japan฀Earthquake฀
into฀a฀Strength"
~฀฀Strengthening฀competitiveness฀by฀utilizing฀a฀Business
฀ Continuity฀Management฀System฀(BCMS)฀throughout฀
฀ the฀entire฀supply฀chain฀~
Responding to incidents and accidents
To respond quickly and appropriately to an incident,
we clarify areas of management responsibility and
reporting levels according to the nature of the incident.
At the same time, we determine the implementation
sequence of emergency response procedures and
reports to the president and relevant executives based
on the president’s policies as applied to the RGS.
Business Continuity Plan
The฀Ricoh฀Group฀has฀created฀a฀Business฀Continuity฀
Plan฀(BCP)฀to฀enable฀the฀business฀to฀quickly฀recover฀
and continue and to minimize the degree of damage
in the event of an unanticipated disaster or accident.
The฀BCP฀has฀been฀implemented฀throughout฀the฀
Group to ensure a common response to new strains
of influenza and widespread natural disasters in
Japan.
Overview Action Data & Profile
Governance
Report Confirmation
Whistleblower
Investigation
report
External
consultation
Ricoh internal
reception center
Departments
and affiliates
Investigation/planning
and implementation
of response
Consultation
Consultation
Confirmation
Confirmation
ISO26000 : •฀Organizational฀governance฀฀•฀Fair฀operating฀practices฀฀