Ricoh 2013 Annual Report Download - page 5

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Ricoh Group Sustainability Report 2013 4
Governance 29
Corporate฀governance฀฀|฀฀Comments฀from฀outside฀directors฀฀|฀฀Management฀structure฀฀฀|฀฀Ricoh฀Institute฀of฀Sustainability฀and฀Business฀฀|฀฀
External auditing | Executive compensation | Interacting with shareholders and investors | Internal control | Risk Management |
Business฀continuity฀plan฀฀|฀฀Compliance฀฀|฀฀Anti-corruption฀initiatives฀฀|฀฀Hotline฀system
ISO26000฀:฀฀•฀Organizational฀governance฀฀•฀Fair฀operating฀practices฀
Respect฀for฀Human฀Rights฀ 35
Human rights initiatives | Respect for human rights | Human rights education and training
ISO26000฀:฀฀•฀Human฀rights฀฀•฀Labor฀practices฀฀
Information฀Security฀ 37
Information security management | Information security incidents | ISMS certification | Security in MFPs | Hard disk security
ISO26000฀:฀฀•฀Organizational฀governance฀฀•฀Fair฀operating฀practices฀฀•฀Consumer฀issues
Innovation 39
Daring to innovate | Six trends transforming the office | Structure for creating innovation | Technology development |
Research and development infrastructure | Investment in R&D | Intellectual property | White paper
ISO26000:฀฀฀•฀The฀environment฀฀•฀Consumer฀issues฀฀•฀Community฀development
Customer Satisfaction 45
Initiatives for customer satisfaction | Product safety and reliability | Quality assurance data | Quality management system |
Turning customer feedback into products and services | CRM | Case study: USP & QUIRON Hospital Group
ISO26000฀:฀฀•฀Organizational฀governance฀•฀Consumer฀issues฀฀•฀Community฀development
Supply Chain Management 49
SCM฀structural฀reform฀฀|฀฀Business฀continuity฀management฀฀|฀฀Social฀responsibility฀within฀the฀supply฀chain฀฀|฀฀
Initiatives against child labor | Procurement | Supplier CSR procurement | Conflict minerals | Production | Flexible production line |
Production closer to the customer | Sales and service | Logistics | Milk run system | Eco packaging | Collection and recycling |
Designing | Platform- & Module-type Development
ISO26000฀:฀฀•฀Organizational฀governance฀฀•฀Human฀rights฀฀•฀Labor฀practices฀฀•฀The฀environment฀฀•฀Fair฀operating฀practices฀฀•฀Consumer฀issues฀฀
•฀Community฀development
Human Resource Management 55
Global human resource management | Diversity and work-Life balance management | Occupational safety and health |
Communication engagement survey
ISO26000:฀฀฀•฀Human฀rights฀•฀Labor฀practices฀
Environmental Conservation 59
Four pillars of environmental management | Three stages of a sustainable society |
Energy conservation and prevention of global warming | Energy-saving MFP | Resource conservation and recycling |
Pollution฀prevention฀฀|฀฀Conservation฀of฀biodiversity฀฀|฀฀Ricoh฀Group฀Biodiversity฀Policy฀฀|฀฀Business฀and฀biodiversity฀฀
ISO26000฀:฀฀•฀The฀environment฀฀•฀Consumer฀issues฀฀•฀Community฀development
Growing with Society 69
Global policy on social contribution | Collaboration with partners | Major corporate programs |
Social฀contribution฀activities฀and฀achievements฀฀|฀฀Value-creating฀CSR฀฀|฀฀BOP฀project฀฀|฀฀Education฀support฀in฀India฀฀|฀฀
Responsibility for social contribution | Support activities for people and areas affected by the Great East Japan Earthquake |
Ichimura Nature School Kanto | Ricoh Science Caravan | Forest ecosystem conservation projects
ISO26000฀:฀฀•฀Human฀rights฀฀•฀The฀environment฀฀•฀Community฀development
Commitment and Recognition 92
Executives฀ 93
Company Data 94
Index 95
Action
Brand฀Management฀฀ 77
Ricoh Group Consolidated Financial 79
Results for฀Fiscal฀2013฀
Our Performance Against Major 87
CSR Indicators
History of the Ricoh Group 89
Data & Profile