Ricoh 2013 Annual Report Download - page 19

Ricoh Group Sustainability Report 2013 18
Electronic฀invoicing฀achieves฀both฀greater฀efciency฀and฀
cost฀reduction.฀In฀Europe,฀most฀invoicing฀is฀still฀paper-
based,฀but฀a฀growing฀number฀of฀companies฀are฀looking฀
at฀the฀potential฀for฀e-invoicing.฀
฀ In฀actuality,฀however,฀there฀has฀been฀little฀progress฀
as฀existing฀software฀and฀solutions฀often฀require฀the฀
conversion฀of฀all฀invoices฀to฀electronic฀form.฀This฀is฀usually฀
not฀feasible฀unless฀the฀counterparty฀in฀the฀transaction฀is฀
willing฀to฀completely฀digitize฀its฀accounting฀operations.฀฀
฀ Ricoh฀Europe’s฀i-Invoicing฀circumvents฀the฀problem฀by฀
handling฀paper-based฀invoices฀as฀well.฀This฀capability฀also฀
smooths฀the฀transition฀from฀paper฀to฀electronic฀form.฀฀
฀ i-Invoicing฀begins฀with฀customers฀sending฀invoice฀
data฀from฀their฀enterprise฀resource฀planning฀(ERP)฀
systems฀to฀Ricoh’s฀i-Invoicing฀Cloud.฀Ricoh฀then฀issues฀
invoices฀to฀each฀customer’s฀business฀partner฀in฀the฀
format฀that฀the฀partner฀prefers฀(paper,฀e-mail,฀facsimile฀
or฀other฀electronic฀means).฀The฀process฀works฀in฀reverse฀
for฀accounts฀payable,฀with฀Ricoh฀capturing฀invoice฀data฀
—฀which฀may฀be฀in฀paper฀(postal),฀facsimile฀or฀e-mail฀
(e.g.฀PDF)฀form฀—฀and฀forwarding฀the฀data฀from฀the฀
i-Invoicing฀Cloud฀back฀to฀the฀customer’s฀ERP฀system.฀
i-Invoicing: A smooth transition to electronic invoicing
RICOH
i-Invoicing
Cloud
DF
PDF
E-mail
Mobile devices
Mail MFP
Customer’s
ERP
Fax
IT services
To raise productivity and reduce costs, many
companies are concentrating an increasing share
of their human resources in core businesses.
Accordingly, more and more customers are turning
to the Ricoh Group for administration of their
computers and IT networks in addition to their
office imaging equipment. In fact, demand for
outsourcing of comprehensive IT-related processes —
from development and implementation to ongoing
management — is growing.
Smaller companies in particular often do not have
dedicated IT departments, so tech-savvy employees
have to divert time from their regular duties to
deal with rapidly changing technologies. The Ricoh
Group can fulfill the needs of these companies with
high-quality IT services, drawing on the information
technology and network-related expertise we have
gained through our work with office imaging and
communications equipment. We provide a full
range of support, including the adoption, operation,
management, maintenance and continuous
monitoring of entire IT systems including computers,
servers, networks and other devices.
This all-inclusive service was built on the Group’s
experience in pursuing the most effective use of IT
systems฀for฀our฀own฀operations.฀By฀serving฀as฀an฀IT฀
department for our customers, we free them to focus
on their core businesses rather than on IT concerns.
➤ WEB฀3
฀ There฀is฀basically฀no฀initial฀investment฀required฀from฀
customers฀for฀this฀service,฀and฀specic฀implementations฀
can฀be฀customized฀according฀to฀factors฀such฀as฀
document฀volume฀and฀company฀size.฀
฀ Information฀security฀is฀guaranteed.฀Ricoh฀is฀an฀
ISO27001-certied฀company฀that฀stringently฀guards฀the฀
customer฀data฀in฀its฀cloud฀environment,฀with฀backup฀
systems฀to฀ensure฀that฀operations฀will฀continue฀even฀in฀
the฀event฀of฀an฀emergency.฀
฀ With฀global฀expertise฀in฀printing฀and฀scanning,฀the฀
Ricoh฀Group฀is฀well-positioned฀to฀rapidly฀expand฀this฀
intelligent฀electronic฀invoicing฀system฀throughout฀the฀
world,฀starting฀in฀Europe.
[Problem]
IT staff were too preoccupied with day-to-day IT
administration (computer malfunctions, resetting
of passwords, etc.) to devote time to the IT strategy
that is indispensable for the company’s growth.
[Solution]
Outsourcing IT support to Ricoh freed the IT staff to
focus on strategically important tasks while ensuring
a high level of IT support.
Solving customer problems with Ricoh IT services
➤ WEB฀3฀Ricoh IT Services : www.ricoh.com/its/
Overview Action Data & Profile
Creating New Customer Value
ISO26000 :฀฀•฀The฀environment฀฀•฀Consumer฀issues฀฀•฀Community฀development