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Ricoh Group Sustainability Report 2013 14
ISO26000 as well as other international environmental
regulations฀and฀standards.฀By฀evaluating฀ourselves฀
against these benchmarks, we are able to continuously
improve our CSR activities.
Sustainable environmental management
The Ricoh Group recognized early on that businesses
can play a leading role in addressing global challenges
such as climate change, natural resource depletion
and ecosystem degradation.
In 1992, we established our Environmental
Principles. These state our commitment to protect the
Earth’s ecology and set out the basic policy and action
guidelines for the Group.
Moreover, we have also defined our view of future
society in our Year 2050 Long-Term Environmental
Vision. Through a process of back-casting, we have
formulated mid-term targets for 2020 along with
specific three-year action plans.
The Ricoh Group will continue to create products
that lower the environmental impact of offices, reduce
costs through efficient use of energy and resources,
and promote work styles that improve operational
and energy efficiency. ➤ P21-28, P59-68
Stakeholder engagement
Stakeholder engagement is an essential part of CSR
management. We listen carefully to our customers,
suppliers and all other stakeholders, take their
feedback seriously and incorporate their input into
our internal reform efforts. We also collaborate with
NPOs, NGOs and other social sector organizations in
planning ways to solve social issues.
CSR global governance and monitoring across the Group
Overview Action Data & Profile
CSR Policy
•฀Receive฀evaluations฀
฀ from฀Dow฀Jones,฀
฀ CDP,฀FTSE4GOOD,฀etc.
•฀Incorporate฀evaluations฀
฀ into฀marketing฀
฀ programs
•฀Comprehend฀the฀issues฀
฀ and฀set฀initiatives
•฀Survey฀thought฀leadership฀
฀ on฀latest฀CSR฀trends
•฀Coordinate฀with฀
฀ mid-term฀management฀
฀ plan฀and฀strategy
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•฀Send฀policy฀from฀WHQ฀
฀ to฀Group฀companies฀
฀ worldwide
•฀Communication฀with฀
฀ individual฀offices
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•฀Measure฀results฀against฀
฀ international฀guidelines฀
฀ (ISO26000,฀GRI,฀UNGC,฀etc.)
•฀Dialog฀with฀experts
•฀Monitor฀results฀on฀an฀
฀ ongoing฀basis
•฀Share฀best฀practices
•฀Compile฀key฀performance฀
฀ indicators
•฀Refine฀programs฀based฀on฀
฀ defined฀issues฀and฀external฀
฀ evaluation
•฀Publish฀results฀on฀websites
฀ and฀other฀media฀for฀
฀ global฀exposure
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CSR Management Cycle
Our฀social฀responsibility฀efforts฀evolve฀in฀three฀stages:฀from฀assessing฀legal,฀regulatory฀and฀other฀external฀
requirements;฀to฀mission-฀and฀responsibility-driven฀voluntary฀activities฀that฀proactively฀meet฀expectations฀from฀
society;฀to฀the฀third฀stage,฀where฀we฀work฀to฀create฀shared฀value฀by฀solving฀social฀issues฀while฀concurrently฀
accelerating฀our฀growth.฀
฀ To฀govern฀and฀monitor฀Group-wide฀activity฀in฀each฀of฀the฀three฀stages,฀we฀deploy฀our฀CSR฀management฀cycle.฀
฀ Under฀this฀system,฀the฀Head฀Ofce฀collects฀information฀and฀feedback฀from฀operating฀organizations฀on฀the฀
ground฀to฀identify฀and฀provide฀necessary฀support.฀The฀Head฀Ofce฀and฀operating฀units฀also฀hold฀periodic฀opinion฀
exchanges฀and฀discussion฀forums฀to฀improve฀the฀quality฀of฀their฀respective฀CSR฀activities.
➤ WEB฀฀Environmental Management
: www.ricoh.com/environment/
•Engaging฀stakeholders
•฀Increase฀customer฀value฀by฀offering฀products฀and฀services฀that฀฀ ฀
embody the RICOH brand benefits
•฀Offer฀safe฀and฀reliable฀products฀and฀services
•฀Increase฀corporate฀value฀by฀achieving฀sustained฀business฀growth
•฀Timely฀and฀appropriate฀information฀disclosure฀and฀communication
•฀Build฀partnerships฀based฀on฀mutual฀trust฀and฀fair฀trade
•฀Promote฀socially฀responsible฀activities฀across฀the฀value฀chain
•฀Contribute฀to฀solving฀social฀issues฀through฀social฀contributions฀and฀฀ ฀
business activities
•฀Respect฀the฀cultures฀and฀customs฀of฀the฀countries฀and฀regions฀in฀which฀฀
we operate, and contribute to their development
•฀Promote฀workplace฀health฀and฀safety฀and฀develop฀human฀resources
•฀Promote฀respect฀for฀employee฀diversity฀and฀work-life฀balance
•฀Conduct฀business฀activities฀in฀an฀environmentally฀friendly฀manner฀฀ ฀
and contribute to the reduction of environmental impact
•฀฀Contribute฀to฀the฀maintenance฀and฀restoration฀of฀the฀Earth’s฀self-฀ ฀
recovery capabilities
Customers
Shareholders
and investors
Business
partners
Society
Employees
Global
environment