Ricoh 2013 Annual Report Download - page 46

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Please find page 46 of the 2013 Ricoh annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Ricoh Group Sustainability Report 201345
Customer Satisfaction
The call center at Ricoh UK Ltd.
The customer drives our approach to
value creation
Customer satisfaction is at the core of everything we do, beginning with the acquisition of a
deep understanding of what the customer needs. Beyond simply listening to their feedback,
we strive to perceive feelings and expectations that customers may not be able to articulate.
We then propose solutions based on the customer’s perspective.
Our aim is to offer RICOH Quality that delights our customers. This commitment is
embedded in the corporate values that all Ricoh Group employees are expected to uphold
so that they will act with full awareness that ensuring quality and customer satisfaction is
their most important mission.