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Ricoh Group Sustainability Report 2013 48
With฀a฀network฀of฀24฀hospitals,฀38฀consultation฀centers฀and฀10,000฀medical฀professionals฀treating฀over฀four฀million฀
patients฀annually,฀USP฀&฀QUIRON฀Hospital฀Group฀is฀one฀of฀the฀largest฀private฀operators฀of฀hospitals฀in฀Spain.฀
฀ Previously,฀the฀group฀generated฀over฀20฀million฀paper-based฀medical฀records฀every฀year.฀This฀legacy฀system,฀
however,฀compromised฀patient฀care฀and฀required฀signicant฀administrative฀resource฀to฀maintain.฀Patient฀records฀
were฀fragmented,฀there฀was฀little฀standardization฀of฀forms,฀and฀it฀took฀time฀to฀retrieve฀critical฀information฀and฀
share฀it฀with฀relevant฀departments.
฀ Referencing฀its฀document฀management฀expertise฀and฀knowledge฀of฀the฀healthcare฀sector,฀Ricoh฀España฀S.L.U.฀
migrated฀the฀group฀to฀an฀Electronic฀Health฀Record฀(EHR)฀system฀with฀automated฀workows฀and฀electronic฀forms.฀
฀ The฀EHR฀system฀provides฀end-to-end฀management฀of฀patient฀records.฀Now,฀medical฀records฀are฀scanned฀at฀
the฀point฀of฀admission฀and฀uploaded฀to฀the฀EHR฀when฀a฀patient฀attends฀a฀group฀hospital฀for฀the฀rst฀time.฀New฀
information,฀such฀as฀pathology฀notes฀generated฀while฀the฀patient฀is฀in฀the฀hospital’s฀care,฀is฀appended฀using฀
electronic฀forms฀(eForms).
฀ This฀has฀transformed฀administration฀at฀USP฀Hospitales.฀Key฀workers฀can฀now฀access฀complete฀electronic฀
records฀on฀demand.฀Information฀is฀shared฀instantly,฀enabling฀clinicians฀to฀make฀better฀informed฀decisions฀in฀less฀
time.฀Billing฀cycles฀are฀shorter฀as฀well,฀with฀administrative฀staff฀able฀to฀quickly฀access฀insurance฀records.
฀ To฀safeguard฀patient฀condentiality,฀the฀electronic฀records฀are฀encrypted.฀Floor฀space฀that฀had฀been฀used฀to฀
store฀paper-based฀records฀has฀been฀liberated฀and฀the฀hospital฀group฀is฀enjoying฀a฀20%฀reduction฀in฀document฀
related฀costs.
฀ The฀EHR฀system฀has฀dramatically฀improved฀
productivity฀and฀is฀allowing฀clinicians฀to฀focus฀more฀
time฀on฀patient฀care. ➤ WEB
“ It฀was฀a฀major฀project.฀Failure฀
wasn’t฀an฀option.฀Ricoh฀
accompanied฀us฀at฀all฀times,฀
driving฀the฀project฀forward฀
and฀responding฀to฀our฀needs฀
with฀impressive฀speed฀and฀
commitment.฀Patients฀are฀the฀
prime฀beneciary.฀Armed฀with฀
accurate฀and฀timely฀information,฀
our฀medics฀are฀able฀to฀provide฀
more฀effective฀treatment.”
฀ -฀ Chief฀Information฀Ofcer,฀
฀ ฀ USP฀&฀QUIRON฀Hospital฀฀
Group
“฀It฀was฀a฀professional฀relationship฀
conducted฀in฀a฀common฀
language.”
฀ -฀ Medical฀Director,฀
฀ ฀ USP฀&฀QUIRON฀Hospital฀฀
Group
USP & QUIRON Hospital Group:
Improving patient care with an Electronic Health Record system
Overview Action Data & Profile
Customer Satisfaction
Case study: creating new customer value through our initiative
The Ricoh Group aims to understand our customers, meet their requests, devise solutions, and ultimately
delight those who use our products and services.
➤฀WEB฀Healthcare
:
www.ricoh-europe.com/services-solutions/healthcare/
ISO26000 : •฀Organizational฀governance฀฀•฀Consumer฀issues฀฀•฀Community฀development