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Ricoh Group Sustainability Report 2013

Table of contents

  • Page 1
    Ricoh Group Sustainability Report 2013

  • Page 2
    ...wave of Japanese companies to sign on to the United Nations (UN) Global Compact launched in 2000. Since 2008, Ricoh has been serving as one of the directors on the Global Compact Japan Network. The Ten Principles of the UN Global Compact Human Rights Labour •฀Businesses฀should฀support฀and...

  • Page 3
    ... Corporate information [About the Ricoh Group] ➤ WEB:฀฀www.ricoh.com/about/ [Investor Relations] ➤ WEB:฀฀www.ricoh.com/IR/ [CSR Management] ➤ WEB:฀฀www.ricoh.com/csr/ [Environmental Management] ➤ WEB:฀฀www.ricoh.com/environment/ Forward-looking statements The plans...

  • Page 4
    ...been the heart of the Ricoh Group's corporate vision since the 1990s, and we continue to work on solving environmental problems such as global warming, natural resource depletion and ecosystem degradation based on a long-term perspective and mid- and short-term targets. Blue฀text฀indicates฀to...

  • Page 5
    ...฀the฀supply฀chain Initiatives against child labor | Procurement | Supplier CSR procurement | Conï¬,ict minerals | Production | Flexible production line | Production closer to the customer | Sales and service | Logistics | Milk run system | Eco packaging | Collection and recycling | Designing...

  • Page 6
    ... imaging equipment (MFPs, printers, etc.), production printers, supplies, digital cameras and industrial products such as thermal-based media, semiconductors and factory automation cameras - to services and solutions such as Managed Document Services (MDS) and IT solutions. In addition to technology...

  • Page 7
    ...87.5% Office Imaging ¥1,329.6฀billion 69.1% Network System Solutions ¥208.7 billion 10.8% Production Printing ¥147.0 billion 7.6% Sales by Geographic Area Other ¥135.7฀billion 7.1% Europe, Mid-East, Africa ¥421.7 billion 21.9% The Americas ¥496.6 billion 25.8% FY฀2013 Japan ¥870...

  • Page 8
    ... the future, that we raise our corporate value not only by delivering greater profitability, but also by being an effective force in efforts to solve global issues. In response to these challenges, the Ricoh Group's 17th Mid-Term Management Plan, initiated in April 2011, defined "business creation...

  • Page 9
    Overview To Our Stakeholders Action Data & Profile Shiro Kondo Chairman Zenji Miura President and CEO Ricoh Group Sustainability Report 2013 8

  • Page 10
    ... Zenji Miura President and CEO "The world is growing more digital and networked. Smart devices and social networks are proliferating rapidly, transforming the way we communicate and work. And the benefits that customers expect are also changing greatly." 9 Ricoh Group Sustainability Report 2013

  • Page 11
    ..., the Group operates in more than 200 countries and regions and employs a very diverse range of talent, yet The RICOH Way, which has been handed down to us over decades, still guides the awareness and actions of our employees. I believe it is an asset that will help us continue to create new value...

  • Page 12
    ... is strong demand for A4 MFPs in฀Europe,฀Asia฀and฀elsewhere.฀By฀augmenting฀our฀ lineup of these products and adding others that help customers boost their productivity while saving on energy costs, we have captured a very high market share. 11 Ricoh Group Sustainability Report 2013

  • Page 13
    ... entrenched. In closing, tell us how the Ricoh Group is going to design the future. The Ricoh Group has many assets: technical knowhow supporting a rich range of products, outstanding solution development and service expertise, and a powerful global and local sales network. These assets represent...

  • Page 14
    ... human rights standards associated with a company's entire supply chain. The Ricoh Group works closely with suppliers and sales partners to implement socially responsible procurement through a self-assessment system for suppliers, risk management and related activities. ➤ P51 Employees Partner...

  • Page 15
    ...-year action plans. The Ricoh Group will continue to create products that lower the environmental impact of offices, reduce costs through efficient use of energy and resources, and promote work styles that improve operational and energy efficiency. ➤ P21-28, P59-68 Shareholders and investors...

  • Page 16
    FEATURE 1: Creating New Customer Value The Ricoh Group offers a diverse range of products and services that raise the productivity of customers around the world. Today, in addition to our heritage business of multifunction devices, printers and other office imaging equipment, our portfolio ...

  • Page 17
    ... are changing •฀New฀workstyles฀and฀venues Management services Solutions Installation and implementation In Transit Consumables and maintenance Products Hardware and software Outsourcing Cloud/Network Home Office Customer Site Satellite Office Ricoh Group Sustainability Report 2013...

  • Page 18
    ...offerings are part of our rapidlygrowing Network System Solutions business. •฀Sales฀of฀Network฀System฀Solutions (JPY billions) Managed Document Services (MDS) Ricoh's MDS relieves customers from the burden of managing all their document-related tasks, raising productivity while lowering...

  • Page 19
    Overview Action Data & Profile Creating New Customer Value ISO26000 The฀environment฀฀•฀Consumer฀issues฀฀•฀Community฀development IT services To raise productivity and reduce costs, many companies are concentrating an increasing share of their human resources in core ...

  • Page 20
    ... Australia Singapore Spain Domain IT services MDS MDS IT services IT services IT services IT services Americas Europe Japan Sales and support Production Research and development Asia Pacific & China 2013฀฀฀ Aventia฀฀฀ Ricoh Asia Pacific Pte Ltd. (Asia Pacific & China headquarters...

  • Page 21
    ... be quickly set up using Ricoh's ultra-short-throw projector, which requires little space or time to install. Clickable Paper Uses Ricoh's cloud service to seamlessly bring together paper and digital media to convey information effectively. *1 Virtual help desk A small-footprint virtual help desk...

  • Page 22
    ... of the Ricoh Group's corporate vision. Our efforts to solve such issues as global warming, natural resource depletion and ecosystem degradation begin with long-term perspectives, followed by mid- and short-term targets serving as mileposts. We then form action plans to hit those targets, carefully...

  • Page 23
    ... 2050 Long-Term Environmental Vision Society Resources Economy Production activities Money Products Resource recovery Environmental action plans set every three years 2020 Mid-Term Environmental Impact Reduction Goals Targets are set based on the 2050 Long-Term Environmental Impact Reduction...

  • Page 24
    ...of new resources. ➤ WEB฀1 Product manufacturer Sales company Reuse of products Materials manufacturer Fossil and mineral resources etc. Materials supplier Reuse of parts Long use Closed loop materials recycling Maintenance company User of recycling materials Open loop materials recycling...

  • Page 25
    ... programs to support biodiversity within the premises of Ricoh plants Conservation of biodiversity • • See pages 59~68 for more information about Ricoh sustainable environmental management ➤ WEB฀2฀Ricoh Group 17th Environmental Action Plan: www.ricoh.com/environment/plan/ Ricoh Group...

  • Page 26
    ...in฀February฀2013,฀as฀ soon as the program's registry expanded to include imaging equipment such as MFPs and printers. The United States government uses EPEAT as part of its procurement process. Established to promote the development and sales of environmentally friendly products, EPEAT has...

  • Page 27
    ...ll orders from customers without missing opportunities. To promote product reuse at even lower costs, we design and develop products with recycling in mind. Specifically, we plan their useful life, durability, ease of disassembling and other elements based on our Policy on Environmentally Friendly...

  • Page 28
    ... M our European sales headquarters, currently offers C 000 a Sustainability Optimization Program (SOP) that visualizes the environmental impact and Total Cost of Ownership (TCO) associated with the printing environments of its customers. RE also monitors the effects of Ricoh services after their...

  • Page 29
    ... CSR ranking, Prime Status. The Ricoh Group will continue to conduct and upgrade its sustainable environmental management and actively disclose related information. In this way, we can meet our social responsibility to create a sustainable world. ➤ P92 Ricoh Group Sustainability Report 2013...

  • Page 30
    ... execution system (Risk management and internal control President and Chief Executive Officer Group Management Committee Internal Control Committee Cooperates Cooperates Disclosure Committee Corporate Headquarters Group Companies Internal audits 29 Ricoh Group Sustainability Report 2013...

  • Page 31
    ...Directors Globalization means we all compete on the same playing field, like it or not Our฀planet฀is฀vast฀and฀contains฀diverse฀cultures฀and฀values.฀Corporate฀management฀philosophies฀are฀equally฀diversified.฀Some฀companies฀constantly฀operate฀at฀high฀speed...

  • Page 32
    ...฀Members฀Office,฀ with designated support staff, has been established to ensure that the corporate auditors can work effectively. •฀฀ Board฀of฀Directors ฀ Audit and Supervisory Board Members Board฀of฀Directors Maximum number of directors: 15 Current number of executives: 10...

  • Page 33
    ...฀of฀events฀were฀ held฀six฀times฀in฀fiscal฀2013.)฀We฀also฀hold฀meetings฀with฀over฀400฀worldwide฀institutional฀investor฀firms฀annually. ➤ WEB฀฀2,฀3,฀4 ➤ WEB฀2฀Investor Relations: www.ricoh.com/IR/ ➤ WEB฀3฀The฀113th฀Ordinary฀General...

  • Page 34
    ...fine business risk. This is reviewed annually at the time the business plan is being created. Major risks The Ricoh Group pays particular attention to the following types of risk to prevent incidents that may have a major negative impact on corporate business activities, and to minimize the damage...

  • Page 35
    ... and corporate ethics in their daily activities. All Ricoh Group executives and employees in Japan receive annual training via e-learning on the Ricoh Group Code of Conduct, which provides principles of conduct in daily activities. Equivalent training is given to all overseas Ricoh Group companies...

  • Page 36
    ... CSR Charter and Code of Conduct established • Organization to promote diversity and work-life management established • The Ricoh Group Supplier Code of Conduct established • CEO Statement for the 60th anniversary of the Universal Declaration of Human Rights signed • Color universal design...

  • Page 37
    ... part of day-to-day operations. The e-learning materials were developed in cooperation with the Center for Human Rights Education and Training, an organization devoted to human rights education. To date, more than 10,200 Ricoh employees have completed the program, and in follow-up surveys about...

  • Page 38
    ... to customers. The information security built into our products, including MFPs, protects digital and paper-based documents, helping to safeguard the data of our customers. Information security management To validate the trust that society places in us, the Ricoh Group involves all its employees in...

  • Page 39
    Overview Action Data & Profile Information Security Security in products and services: MFPs In MFPs, the Ricoh Group was among the first to introduce measures to prevent leaks of digital and paper-based documents or falsification of data. We consider all possible threats that may arise during...

  • Page 40
    ...processing and chemistry, to optics, networking and software. We believe that by combining these highly developed technologies with new ideas, we can create unprecedented value. ➤฀WEB฀1 Brainstorming at Ricoh Innovations Corporation, Silicon Valley. 39 Ricoh Group Sustainability Report 2013

  • Page 41
    ... range of options. Concurrently, in industrial products and services we are pressed to raise levels of productivity and safety, and to consume energy efficiently as a responsibility to future generations. The Ricoh Group continues to innovate, devoting research and development resources...

  • Page 42
    ..., system control, data mining, etc. USA (Silicon Valley) Ricoh Innovations Corporation Ricoh Innovations Private Limited Ricoh Software Research Center (Beijing)฀Co.,฀Ltd. India (Bangalore) China (Beijing) ➤ WEB฀1฀ Global R & D / Open Innovation: www.ricoh.com/about/company/technology...

  • Page 43
    ...and฀market฀trends.฀These฀publications฀ help฀our฀customers฀and฀partners฀better฀understand฀ the฀value฀the฀Ricoh฀Group฀provides.฀The฀following฀ white฀papers฀are฀currently฀available,฀and฀we฀continue฀to฀add฀to฀the฀list. ➤ WEB฀2 Creating...

  • Page 44
    ... speed Handwritten input from touch sensor Smoothed curvature High-speed digitization of video input signal Quick smoothing of handwritten input Devices ➤ ฀WEB฀1฀ Unified Communication System: www.ricoh.com/about/company/technology/tech/039.html 43 Ricoh Group Sustainability Report 2013

  • Page 45
    ...mirror Display panel (original image) ➤฀WEB฀2฀TAMAGO Labs.: www.ricoh.com/software/tamago/ ➤฀WEB฀3฀฀Free-Form Mirror and Deflection Technology for Ultra-Close-Range Projection: www.ricoh.com/about/company/technology/tech/040.html ➤฀WEB฀4฀Rewritable Laser System: www.ricoh...

  • Page 46
    ... is embedded in the corporate values that all Ricoh Group employees are expected to uphold so that they will act with full awareness that ensuring quality and customer satisfaction is their most important mission. The call center at Ricoh UK Ltd. 45 Ricoh Group Sustainability Report 2013

  • Page 47
    ...monitoring (prevent problems) Information analysis (data and statistics) Global markets / Customers Quality management system Equipment monitoring system @Remote™ for worry-free equipment use Ricoh's฀@ Remote฀technology฀is฀an฀Internet-based฀management฀ system฀ for฀ monitoring...

  • Page 48
    ..., Ricoh Group sales and support establish close ties to the local market while maintaining a consistent global strategy. Sales companies in each country within our four major business regions - Japan, the Americas, Europe and Asia, Oceania and China - have direct contact with customers, operate and...

  • Page 49
    ...related฀costs. ฀ The฀ EHR฀ system฀ has฀ dramatically฀ improved฀ productivity฀and฀is฀allowing฀clinicians฀to฀focus฀more฀ time฀on฀patient฀care. ➤ WEB ➤ ฀WEB฀ Healthcare: www.ricoh-europe.com/services-solutions/healthcare/ Ricoh Group Sustainability Report...

  • Page 50
    Supply Chain Management Global SCM reorganization brings us closer to the customer and raises profitability The Ricoh Group has 21 major production bases across Japan, the Americas, Europe, the AsiaPacific region and China. In close collaboration with their respective sales teams, they deliver ...

  • Page 51
    ...all major regions and departments to enable Group-wide improvements. •฀SCM concept Procurement Production Sales & Service Logistics Collection & Recycling Product Planning Development Designing Engineering IT System Optimization of global inventory Our supply chain is handling an ever...

  • Page 52
    ... CSR self-assessment conducted (Japan 2009 , China 2010 , Thailand 2013 Address on conflict minerals issue ➤ WEB฀1฀Basic฀policy฀on฀purchasing฀activities : www.ricoh.com/csr/concept/supply.html ➤ WEB฀2฀Supplier Code of Conduct: www.ricoh.com/csr/data/pdf/supplier.pdf ➤ WEB...

  • Page 53
    ...they were presented the Ricoh Group's CSR activities. Our aim was to have them share our values by raising their awareness of the importance of CSR and the Code of Conduct. Also in 2009, we introduced a CSR SelfAssessment System that helps suppliers implement a "plan, do, check, act" (PDCA) cycle by...

  • Page 54
    ... and optional item Configuration service Customization on the production line In accordance with customer preferences, our factories install memory, double-sided units, expansion trays and more onto products while they are still on the production line. IP addresses and system and program settings...

  • Page 55
    ... as much as possible Recycled parts/ recycled products Procurement Production Sales & Service Logistics Collection & Recycling Designing Product Planning Development Designing Engineering IT System The Ricoh Group's design and development is integrated with our supply chain to fulfill...

  • Page 56
    Human Resource Management Employee development and global mobility: key drivers of our worldwide operations In our rapidly changing, intensely competitive environment, we need responsive and adaptable human resource (HR) management that helps create new value by cultivating talented people who can ...

  • Page 57
    ... October 2011, we finalized the Ricoh Group Human Resources Management Policy and launched a global leadership training program to identify and foster a pool of current and potential leaders. Priorities are: 1) wide dissemination of The RICOH Way;฀2)฀training฀for฀top฀talent;฀3)฀global...

  • Page 58
    ...Creation of innovation and new customer value Retention of talented employees among diverse human resources and opportunities for them to play an active role Sense of fulfillment in jobs, promotion of self-growth, improvement of productivity Promotion of diversity Fulfillment in jobs Fulfillment in...

  • Page 59
    ...0.47 2011 0.72 0.00 2012 2013 FY Frequency Toll of the dead or injured in work-related accidents (took or did not take leave from work) Total of actual working hours Ã-1,000,000 Communication with employees Employee฀engagement฀survey The฀Ricoh฀Group฀seeks฀to฀create฀a฀workplace...

  • Page 60
    ... and supporting workstyles that enhance operational and energy efficiency. In short, we are committed to benefiting both society and the planet while raising our corporate value. Used copiers are disassembled, have their parts cleaned, then reassembled. 59 Ricoh Group Sustainability Report 2013

  • Page 61
    ... of parts • Reduced number of process steps • Improved yield and operation rate 2. Environmental technology development * Activities to improve quality, control costs, and manage delivery times. Purpose Activities Passive measures to meet laws and regulations, competing with other companies...

  • Page 62
    ...2013,฀Ricoh฀launched฀the฀RICOH฀MP฀C6003/ C5503/C4503/C3503/C3003฀series,฀a฀family฀of฀fullcolor MFPs with a very short recovery time from energysaving (sleep) mode. Ricoh's new Quick Start Up (QSU) fusing system*2 and Color PxP-EQ, a low-temperature fixing toner, were the keys...

  • Page 63
    ... parts by lowering the input of new resources as a result of promoting reuse of recovered equipment, use of recycled materials, and production of more compact, lightweight models. Ricoh's LCA calculation results are used. ➤฀WEB฀2฀Energy-saving projector: www.ricoh.com/environment/product...

  • Page 64
    ...for new resources and cut the cost of procurement. To that end, the Ricoh Group has established a "closed loop materials recycling" system for iron*1. This allows us to sell iron recovered from used Ricoh products to steel manufacturers and secure a stable supply of steel sheets. Should the price of...

  • Page 65
    ... with customers again. RE sets a quality standard for recycled products that is the same level as that of the same product model currently out on the market, and carefully checks the quality of each component. New operating software ensures that GreenLine devices are right up to date. Products that...

  • Page 66
    ... and service division Ricoh Group Management System for Chemical Substances (MSC) Contained in Products The Ricoh Group Obtaining/managing information on prohibited /controlled substances in purchases Procurement division Chemical Substance Management System (CMS) Suppliers Protecting parts and...

  • Page 67
    ... As product safety is a fundamental part of our customer satisfaction policy, the Ricoh Group effectively controls chemical substances in its products with RECSIS*3, a Ricohdeveloped information system that automatically evaluates the safety of supplies. RECSIS generates a Material Safety Data Sheet...

  • Page 68
    ...need to conserve biodiversity as well as natural resources, the Ricoh group •฀Ricoh฀Group฀Biodiversity฀Policy laid฀down฀the฀Ricoh฀Group฀Biodiversity฀Policy฀in฀ March 2009. The Policy combines pre-existing environmental guidelines with new biodiversity conservation measures...

  • Page 69
    ...The world over, green spaces are an important part of Ricoh Group of fices and factories, with some locations possessing lush green forests within their premises. To conserve the biodiversity within our properties, our current Environmental Action Plan, effective for three years starting April 2011...

  • Page 70
    ...business The Ricoh Group believes in growing together with society. We have made it our mission to address the issues society faces, going beyond simply responding to a constantly changing world to create new value that can realize sustainable growth. Our employees are dedicated to raising awareness...

  • Page 71
    ... sustainability Ô, Support for tackling environmental and social problems Business growth Ô, New market/new customer development Ô, Marketing methods Ô, Innovations Ô, Human resource development Ô, Improvement of employee loyalty to the company Ô, Improvement of brand value Global policy on social...

  • Page 72
    ... Caravan* (p76) Forest ecosystem conservation projects* (p76) BOP project (p73) Environmental volunteer leader activities Support activities for people and areas affected by the Great East Japan Earthquake (p75) Social Contribution Club "FreeWill" (p72) 71 Ricoh Group Sustainability Report 2013

  • Page 73
    ... other parts of the world and share their knowledge. ➤ WEB Making wreathes with residents of temporary housing in Sukagawa. Employees of Ricoh Europe installing a bird box. ➤ WEB Global Eco Action: www.ricoh.com/environment/communication/ecoaction.html Ricoh Group Sustainability Report 2013...

  • Page 74
    ...Ricoh Group conducts collaborative activities with stakeholders to become part of the solutions for social issues. In doing so, we are able to simultaneously build new markets, attract new customers and introduce innovations. We make the best use of our technologies, products and services, and human...

  • Page 75
    ... - we donated Ricoh digital duplicators to schools in India. In May 2011, we began an education support program in Andhra Pradesh state, situated in the southern part of India. We donated digital duplicators to schools, authorities and NGOs working in education, and conducted workshops to teach...

  • Page 76
    ...฀products฀and฀services.฀Based฀on฀insights฀ obtained about the challenges confronting afï¬,icted areas, each group made a presentation on their solutions, proving that their volunteer work was a valuable learning experience. New Ricoh employees helping to harvest seaweed. Supporting...

  • Page 77
    ... the human environment as well. Ricoh started a forest ecosystem conservation project in 1994 in cooperation with environmental NGOs and local partners, and now operates related projects in six regions in five countries. Unlike tree-planting projects, these sustainable forest management initiatives...

  • Page 78
    ...฀in฀2011฀in฀London,฀the฀UK฀and฀Sydney,฀Australia฀are฀sending฀out฀Ricoh's฀ energy conservation message to other continents. New York Sydney London ➤ WEB Eco-Billboard : www.ricoh.com/about/company/promotions/eco-billboards/ 77 Ricoh Group Sustainability Report 2013

  • Page 79
    ...) Tournaments, Europe and Asia-Pacific National Museum of Emerging Science and Innovation, Japan LPGA Tour Championship Ricoh Cup, Japan A.C. Milan, Italy Ricoh฀Women's฀British฀Open,฀UK ➤ WEB Sponsorship: www.ricoh.com/about/feature/story10/ Ricoh Group Sustainability Report 2013 78

  • Page 80
    ...Sales in Europe, Middle East and Africa increased by a mere 0.1% due to the continued economic uncertainties in the region along with the strong Yen against the Euro (an increase of 1.9% excluding foreign currency exchange ï¬,uctuation). Sales in Other region (which includes China, South East฀Asia...

  • Page 81
    .../sec_filings/pdf/ricoh_20-F_1303.pdf ➤ ฀WEB฀FY2013฀Flash฀Report฀ended฀March฀31,฀2013 : www.ricoh.com/IR/financial_data/financial_result/data/25/flash.pdf ➤ ฀WEB฀ Financial Statements: www.ricoh.com/IR/financial_statement/financial.html ➤ ฀WEB฀ Par Share Data: www.ricoh...

  • Page 82
    Consolidated Balance Sheets Ricoh Company, Ltd. and Consolidated Subsidiaries March฀31,฀2012฀and฀2013 Millions of Yen 2012 2013 Thousands of U.S. Dollars 2013 Assets Current assets: Cash and cash equivalents Time deposits Securities Trade receivables: Notes Accounts Less - Allowance for ...

  • Page 83
    Overview Action Data & Profile Financial Statements Consolidated Balance Sheets Ricoh Company, Ltd. and Consolidated Subsidiaries March฀31,฀2012฀and฀2013 Millions of Yen 2012 2013 Thousands of U.S. Dollars 2013 Liabilities and Equity Current liabilities: Short-term borrowings Current ...

  • Page 84
    ... for fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. ➤ ฀WEB฀FORM฀20 -F฀Fiscal฀Year฀Ended฀March฀31,฀2013 : www.ricoh.com/IR/financial_data/sec_filings/pdf/ricoh_20-F_1303.pdf ➤ ฀WEB฀FY2013฀Flash฀Report฀ended฀March...

  • Page 85
    ... Policies and Notes to Consolidated Financial Statements, refer to the URL www.ricoh.com/IR/financial_data/sec_filings/ ➤ ฀WEB฀FORM฀20 -F฀Fiscal฀Year฀Ended฀March฀31,฀2013 : www.ricoh.com/IR/financial_data/sec_filings/pdf/ricoh_20-F_1303.pdf ➤ ฀WEB฀FY2013฀Flash฀Report...

  • Page 86
    ... segments prior to the start of FY 2005. Sales by Geographic Area Japan Overseas The Americas Europe Other ¥ 907,121 866,185 326,380 402,392 137,413 Millions of Yen ¥฀966,273 841,133 325,597 408,906 106,630 ¥ 966,224 943,014 387,412 434,800 120,802 85 Ricoh Group Sustainability Report 2013

  • Page 87
    ...Middle East and Africa sales have shifted from Other to Europe as฀of฀2013/3.฀We฀also฀recalculated฀the฀figure฀of฀2011/3฀and฀2012/3฀for฀reference. ➤ ฀WEB฀ Key Financial Figures: www.ricoh.com/IR/financial_data/financial_indicators/data5.html ➤ ฀WEB฀ Per Share Data...

  • Page 88
    ... systems and LED lights in addition to imaging equipment. Numbers in parentheses indicate CO2 emissions from imaging equipment only. • For further information about environmental indicators and our performance ➤ WEB: www.ricoh.com/environment/data/ 87 Ricoh Group Sustainability Report 2013

  • Page 89
    ...Asia Pacific Pte Ltd. (RA) •฀ Overseas Sales Subsidiaries ฀ Americas:฀3฀companies,฀Europe:฀21 ฀companies Asia-Pacific and China: 12 companies • Overseas R&D Subsidiaries RICOH Imaging Technology (Shanghai) Co., Ltd. Indices are based on the following numbers of employees. (The data...

  • Page 90
    History of the Ricoh Group Ricoh began by marketing sensitized paper and cameras. Ever since then, we have continued to help people share information with innovations in image processing technologies. The early years Ricoh's origins date back to a decision of the Institute of Physical and Chemical...

  • Page 91
    ... Ricoh Asia Pacific Pte Ltd., a sales subsidiary in Singapore. Establishes Ricoh Silicon Valley, Inc., an R&D facility in the U.S. Ricoh awarded Minister of International Trade and Industry Prize in eighth annual Global Environment Awards from Japan Industrial Journal. Ricoh receives Japan...

  • Page 92
    ... world's first commercial biomass toner, used in the MP 6001GP MFP. Establishes Ricoh Manufacturing (Thailand) Ltd. 2010 Sets up a 100% eco-powered billboard in New York's Times Square. Launches the Projection System business. RICOH Pro C900 PENTAX Q7 91 Ricoh Group Sustainability Report 2013

  • Page 93
    ... equipment Receives the Excellence Award in the 15th Environmental Report Award in Japan Recognized by global consulting firm Deloitte as one of the top six global organizations ready for a "green and inclusive economy" Ricoh's reconstruction support activities in the wake of the Great East Japan...

  • Page 94
    ... Ltd. Date of birth: November 19, 1952 Joined the Company: 1973 (Currently) Corporate Executive Vice President and General Manager, Global Procurement, Ricoh Japan Corporation (Formerly) General Manager, Production and President, Ricoh UK Products Ltd.

  • Page 95
    ... printers), copiers, laser printers, digital duplicators, facsimiles, scanners, related parts and supplies, services, support and software •฀Production฀Printing Cut sheet printer, continuous feed printer, related parts and supplies, services, support and software •฀Network฀System...

  • Page 96
    ... 52 CSV (Creating Shared Value) Customer Satisfaction 13 45 D Diversity DJSI (Dow Jones Sustainability Indices) Documents Dry Washing Technology 57 5, 92 11, 17 26, 91 E Eco Packaging Eco-Billboard Education Support Program in India Electric-Furnace Steel Sheets Emerging Market Countries Energy...

  • Page 97
    ... 42 16 57 Numbers and Symbols Raising the Next Generation RaVenderNET REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) Recyclable Design 70, 92 52 65 26 @remote 17th MTP (Mid-Term Management Plan) Ｅ System Σ 46 11 54 Ricoh Group Sustainability Report 2013 96

  • Page 98
    ... headquarters The Americas Ricoh Americas Corporation 70 Valley Stream Parkway Malvern, Pennsylvania 19355, U.S.A. Tel: +1 610-296-8000 Europe, Africa and the Middle East Ricoh Europe PLC 20 Triton Street, London. NW1 3BF, UK Tel: +44 20-7465-1000 Asia, Oceania and China Ricoh Asia Pacific Pte...