Qantas 2005 Annual Report Download - page 3

Download and view the complete annual report

Please find page 3 of the 2005 Qantas annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 128

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128

1~
This year, we carried more than 32 million people to
145 destinations in 40 countries around the world.
Our goal is to give each customer the best possible
travel experience, from the time they choose to
fly with us to when they arrive at their ultimate
destination.
We are continually refining our products and services
in the air and on the ground to ensure we not only
fulfil our customers’ expectations but anticipate how
their expectations will change in the future.
This can be as simple as offering free newspapers
on Cityflyer morning services or as complex as
revolutionising the Economy Class cabin on our new
A380 aircraft to ensure maximum comfort on our
longest flights.
We know that different travellers have different
needs, which is why we offer different experiences
for the business traveller, the leisure traveller, the
regional flyer and, with Jetstar, a whole new group
of customers who are first-time flyers.
Our attention to customer service has paid off. This
year, in the world’s largest airline passenger survey,
the Skytrax World Airline Awards, Qantas was named
the number two airline in the world as well as the
Best Airline Australasia and Best Airline trans-Pacificx
Qantas Annual Report 2005
~Our Customers~
Customers
are at the centre
of everything
we dox
1