Qantas 2005 Annual Report Download - page 28

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26
Domestic and international airport operations are an
integral part of the travel services Qantas Group airlines
offer their customers.
Qantas Airports provides services ranging from customer
service and baggage check-in to ramp services for Qantas,
QantasLink and Australian Airlines, as well as other
client airlines. Wholly-owned subsidiary Express Ground
Handling Pty Limited provides ramp and baggage handling
services for Jetstar.
The Qantas Group’s airlines fly to 62 Australian airports and
25 overseas airports, including domestic airports in New
Zealand. In Australia, Qantas owns or solely leases nine
domestic terminals in Sydney, Melbourne, Brisbane, Perth,
Gold Coast, Canberra, Adelaide, Hobart and Launceston.
Key developments for Qantas Airports in recent years
have revolved around the introduction of QuickCheck
check-in facilities at a number of domestic ports and the
redevelopment of lounge facilities, both in Australia and
ports offshore.
Self-service options at airports are being enhanced to
further streamline the customer experience before boarding
at key domestic airports, with greater access to QuickCheck
check-in facilities to be introduced shortly.
Qantas is a partner with Adelaide Airport Limited in the
construction of a new $240 million integrated passenger
terminal in Adelaide that is scheduled for completion
in October 2005. The multi-user terminal will combine
domestic, international and regional operations in a new
building adjacent to the current international terminal. The
project will initially include 14 aerobridges, lounge facilities
and a retail centre.
In preparation for delivery of the first of 12 twin-deck,
A380s from April 2007, the Qantas Group is working
closely with airport authorities in Australia and overseas to
provide a next generation, seamless customer experience.
HIGHLIGHTS
x Qantas’ lounge upgrade program continued this year
with the opening in February 2005 of a new Business
Class lounge, shared with British Airways, at Singapore’s
Changi Airport. The new lounge is nearly three times
the size of its predecessor – offering seating for 400
customers, self-service food and beverages, a business
centre, entertainment and bathroom/shower facilities.
In recent years, Qantas has opened new international
Qantas Club lounges in Sydney, Melbourne, Singapore,
Bangkok and Honolulu. Qantas has also opened new
First and Business Class lounges with oneworld alliance
partner American Airlines at Los Angeles Airport’s
Terminal 4.
x To prepare for the resumption of Qantas services to
Mumbai in September 2004 and Shanghai in December
2004, Qantas Airports established airport services in both
cities. Work has already begun in preparation for the
resumption of Qantas’ services to Beijing in January 2006.
x Retail concessions at Qantas operated domestic terminals
are now well established and an integral part of the
travel experience for airline customers and airport
visitors. More than 100 retail outlets now operate from
Qantas terminals including 12 new concessions that were
opened in 2004/05x
Spirit of Australia
Flying Services
Airportsx
The Qantas lounge upgrade program continued this year