DHL 2012 Annual Report Download - page 95

Security risks
According to security agencies, organised crime and terrorism present particularly
high risks for western corporations. However, no specic threats to people, institutions
or enterprises are known to us at present. We nonetheless share the assessment of the
authorities and take the heightened security risk seriously. For this reason, we analyse
global threat levels on an ongoing basis and conduct regular reviews of our security
concepts, adapting them where necessary. We also have various programmes used to
protect sensitive employee and customer data. In this manner, the Group complies with
its duty of care and lowers the risk of liability.
Deutsche Post DHL’s security concepts full the statutory requirements, as con-
rmed by numerous reviews by the authorities. Moreover, we shall continue to work
together with all relevant security agencies, air trac authorities, representatives of
national legislative authorities and industry associations in order to ensure a high level
of security and a low probability of any signicant incidents occurring. Not only shall
we comply in full with the security guidelines and regulations enacted globally or by
individual countries or authorities, we shall also add our own high standards to them.
We intend to make a contribution to further improving all aspects of security in the
interest of our customers, business partners and employees.
Risks arising from corporate strategy
Over the past years, the Group has ensured that its activities are well positioned in
the world’s fastest growing regions and markets. We have also created ecient structures
in all areas to allow us to exibly adapt our capacities and costs to demand as a pre-
requisite for lasting, protable business success. With respect to the strategic orientation
of the Group, we are now focusing on our core competencies in the mail and logistics
businesses with an eye towards growing organically and simplifying our processes for
the benet of customers.
In the  division, we are responding to the challenges presented by the structural
change from a physical to a digital business. We have counteracted the risk arising from
changing demand by expanding our range of services. Due to the e-commerce boom,
we expect our parcel business to continue growing robustly in the coming years and are
therefore extending our parcel network. We are also expanding our range of electronic
communications services, securing our standing as the quality leader and, where
possib le, making our transport and delivery costs more exible. We follow develop-
ments in the market very closely. Although customer demand will change signicantly
over the long term, we regard the risk to successful operations in the  division as
low due to the measures introduced.
In the  division, our future success depends above all on general factors
such as trends in the competitive environment, costs and quantities transported. Aer
having spent recent years successfully restructuring our business and substantially
improving cost structures, we are focusing on growth in our international business. We
anticipate an increase in shipment volumes on routes to and from Asia in particular.
Based on this assumption, we are investing in our network, our services, our employees
and the  brand. Against the backdrop of the past developments and the overall
outlook, we do not see any unusual strategic risk for the  division.
Deutsche Post DHL Annual Report 
Group Management Report
Outlook
Opportunities and risks
91