DHL 2012 Annual Report Download - page 23
Download and view the complete annual report
Please find page 23 of the 2012 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13 -
14 -
15 -
16 -
17 -
18 -
19 -
20 -
21 -
22 -
23 -
24 -
25 -
26 -
27 -
28 -
29 -
30 -
31 -
32 -
33 -
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
 |
 |
BUSINESS AND ENVIRONMENT
Business activities and organisation
The leading mail and logistics group
Deutsche Post DHL is the world’s leading mail and logistics services provider. e
Deutsche Post and corporate brands represent a one-of-a-kind portfolio of logistics
and communications (Deutsche Post) services. We provide our customers with
both easy-to-use standardised products as well as innovative and tailored solutions
ranging from dialogue marketing to industrial supply chains. About , employees
in more than countries and territories form a global network focused on service,
quality and sustainability. With programmes in the areas of climate protection, disaster
relief and education, we are committed to social responsibility.
Four operating divisions
e Group is organised into four operating divisions, each of which is under the
control of its own divisional headquarters and is subdivided into business units for
reporting purposes.
We are the only provider of universal postal services in Germany. In our
division, we deliver domestic and international mail and parcels and we are specialists in
dialogue marketing, nationwide press distribution services and all the electronic services
associated with mail delivery.
Our division oers courier and express services to business customers
and consumers in more than countries and territories, the most comprehensive
network in the world.
Our , division handles the carriage of goods by rail,
road, air and sea. We are the world’s number one air freight operator, number two ocean
freight operator and one of the leading overland freight forwarders in Europe.
Our division is the global market leader in contract logistics, pro-
viding warehousing, managed transport and value-added services at every link in the
supply chain for customers in a variety of industries. We also oer solutions for corpor-
ate information and communications management tailored precisely to the needs of
our customers.
We consolidate the internal services that support the entire Group, including
Finance, and Procurement, in our Global Business Services . is allows us
to make even more ecient use of our resources whilst reacting exibly to the rapidly
changing demands of our business and our customers.
Group management functions are centralised in the Corporate Center.
Glossary, page
Deutsche Post DHL Annual Report
Group Management Report
Business and Environment
Business activities and organisation
19