DHL 2012 Annual Report Download - page 123

CORPORATE GOVERNANCE REPORT
Annual Corporate Governance Statement pursuant to section  a of the 
In this Annual Corporate Governance Statement, the company presents the main com-
ponents of Deutsche Post DHL’s corporate governance structure. ese include the
Declaration of Conformity from the Board of Management and the Supervisory Board,
information regarding signicant corporate governance practices that exceed legal
requirements, information concerning the working methods of the Board of Manage-
ment and the Supervisory Board, and details regarding the composition and working
methods of the executive committees and other committees, as well as the targets for
the composition of the Supervisory Board.
Company in compliance with all recommendations of the German Corporate
Governance Code
In December , the Board of Management and the Supervisory Board again
submitted an unqualied Declaration of Conformity pursuant to section  of the
Aktiengesetz (AktG – German Stock Corporation Act), which reads as follows:
“e Board of Management and the Supervisory Board of Deutsche Post 
declare that the recommendations made by the Government Commission on the
German Corporate Governance Code, as amended on  May , have been com-
plied with, also since the last Declaration of Conformity in December , and that
Deutsche Post  intends to comply with all recommendations of the Code, as amended
on  May  in the future.”
We also implemented the suggestions set forth in the code, with one exception: the
Annual General Meeting will only be broadcast on the internet until the start of the
general debate.
Specific corporate governance practices
With the guiding principle of “respect and results”, we set our corporate govern-
ance the daily challenge of achieving rst-class results whilst adhering to our sense of
responsibility for the needs of our employees and customers. As a globally operating
company and corporate citizen, we bear great responsibility for the environment and
for living conditions in the regions in which we operate. is is a responsibility that we
take seriously.
In  we carried out another employee opinion survey throughout the Group, in
which   of our employees again took part. We are proud that our employees are sat-
ised with their working conditions and that the results of the survey continue to show
improvements in all key indicators for the fourth consecutive year.
In addition, independent consumer studies have again proven how satised customers
are with our services. In Germany, the survey of private customers carried out by the
Kundenmonitor Deutschland independent market study showed   (previous year:
 ) of those surveyed to be satised with Deutsche Post’s mail service and that  
(previous year:  ) were satised with our retail outlet service.
Corporate responsibility is a key component of our corporate strategy. In these
eorts we concentrate above all on environmental protection and a commitment to
social responsibility. Our commitment was again recognised by leading sustainability
indices in the reporting year.
dp-dhl.com/en/investors.html
Employees, page 
Customers and quality, page  ff.
Corporate responsibility, page  f.
Deutsche Post DHL Annual Report 
Corporate Governance
Corporate Governance Report
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