DHL 2012 Annual Report Download - page 57

Press distribution services
We deliver newspapers and magazines throughout Germany and on the day speci-
ed by the customer. Our Press Services business unit oers customers two main prod-
ucts in this context: preferred periodicals, which is the traditional method publishers use to
post the publications to which their customers have subscribed, and standard periodicals,
which companies primarily use to distribute customer or employee magazines via
Deutsche Post DHL. We also partner with publishers to sell subscriptions to more than
 press products both online and oline as part of our Deutsche Post Leserservice,
a service that has seen much success. Our special services include electronic address
updating as well as complaint and quality management. In addition, we oer publishers
and journalists an online marketplace for journalistic content: DieRedaktion.de.
According to company estimates, the German press services market had a total vol-
ume of . billion items in , a decline of .  on the prior year. Some newspapers
and magazines have been discontinued, or circulation gures or weights have decreased.
Our competitors are mainly companies that deliver regional daily newspapers. In an
overall shrinking market, we continued to maintain our share at . .
Value-added services support mail communications
Our customers entrust us with components of their mail communications value
chain. For instance, we operate their mailrooms and provide them with printing,
enveloping and scanning services.
Posting and collecting parcels anytime and anywhere
Our network comprises over , retail outlets and points of sale, around
, Packstations and around , Paketboxes. On the whole we transport more
than three million parcels and small packages within Germany every working day.
Private customers can go online to purchase shipping boxes from us, buy postage for
parcels, place collection orders, track items and choose how they would like to receive
them via the paket.de portal. For business customers we transport catalogues, goods and
returns. We support both online buyers and sellers, a business that continues to boom,
from the moment the order is placed and the purchase is made to shipping the product
and hedging against non-payment. At our shopping portal, MeinPaket.de, we oer small
and medium-sized retailers in particular an online platform to sell their products. We
also oer our customers in Germany transport services for heavy shipments, such as
furniture or large appliances.
As a strategic investor in All you need GmbH, we continue to develop the logistics
infrastructure for delivering food in Germany.
e German parcel market volume totalled around . billion in , nearly . 
more than the prior year. For years now, e-commerce has been the most important driver
of growth. In , business customer volumes again experienced double-digit growth
and had a positive impact on growth in the mail-order and parcel services businesses.
Overall, our market share in the reporting year was approximately . .
. Domestic press services
market, 
Market volume: . billion items
Source: company estimate.
88.6 % Competition
11.4 % Deutsche Post
Glossary, page 
Glossary, page 
. Domestic parcel market, 
Market volume: . billion
Source: company estimate.
40.9 % 
59.1 % Competition
Deutsche Post DHL Annual Report 
Group Management Report
Divisions
 division
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