DHL 2012 Annual Report Download - page 72

Customers in the Technology sector require fast, exible and ecient supply chains.
In addition, demand for integrated product and service logistics is increasing. Our port-
folio ranges from inbound-to-manufacturing services and warehouse and transport services
through to integrated packaging solutions, returns management and technical services.
We are also increasingly providing integrated solutions in the Life Sciences & Health-
care industry, where supply chains and logistics processes are still developing in many
parts of the world. Our oering takes account of steadily rising cost pressure whilst
meeting the high quality standards of our customers.
e Automotive industry is one of our truly global sectors. Production is shiing
increasingly to emerging markets such as China, India and Brazil, in which we already
have a strong presence. For our inbound-to-manufacturing , aftermarket logistics and lead
logistics provider solutions, the key factor is our ability to oer a high degree of global
exibility and reliability whilst further lowering costs.
e fast-growing Energy sector is another market in which the  divisions
provide integrated logistics solutions that cover procurement to disposal. With our
maintenance, repair and operation services we oer streamlined supply chain and service
solutions that can oen substantially reduce costs whilst signicantly increasing main-
tenance productivity.
A variety of outsourcing solutions for companies
Williams Lea provides services in two areas: marketing solutions and business pro-
cess outsourcing. Document management, marketing and customer correspondence are
amongst the solutions supplied, which we oer to customers in the nancial services,
retail, consumer goods, pharmaceutical, publishing and public sectors as well as in the
legal sector.
Global market leader in contract logistics
 remains the global market leader in contract logistics, with a market share
of .  . is market is highly fragmented: the top ten players account for only
about .  of the overall market, the size of which is estimated to be  billion. We
lead the market in our key regions of North America, Europe and Asia Pacic and also
enjoy a very strong position in rapidly growing markets such as Brazil, India, China and
Mexico. anks to our global expertise and many years of business relationships with
multinational corporations, we are condent that we shall be able to expand further in
these markets.
Williams Lea is the market leader in outsourcing document management and mar-
keting production. is market is also highly fragmented and consists largely of spe-
cialists oering either a very limited set of services or occupying exclusive niches. Due
to our broad range of international services and long-lasting customer relationships,
we succeeded in building on our leading market position even more during the year
under review. anks to ’s good customer relationships Williams Lea was able to
gain additional new business.
Glossary, page 
Glossary, page 
Glossary, page 
. Contract logistics market, :
top 
Market volume:  billion
Source: Transport Intelligence; figures estimated
except for , , Kuehne + Nagel; exchange
rates: as at May .
1.3 % Penske
1.2 % Sankyu
1.1 % 
1.2 %  
1.7 % Hitachi
1.1 % Rhenus
1.4 % Wincanton
2.2 % Kuehne + Nagel
2.4 % 
7.8 % 
Deutsche Post DHL Annual Report 
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