DHL 2012 Annual Report Download - page 79

Health and safety
Promoting employee health worldwide
We understand “health” the way it is dened by the World Health Organisation
: “a state of physical, mental and social well-being.” To maintain and promote the
health of our workforce, we have developed a Group-wide system that is closely tied to
risk management. Targeted initiatives and activities are implemented to improve our
employees’ health. Within our operations, Health Work Groups work together with
employees to identify where action is needed and implement specic measures locally.
is results in between , and , measures every year to promote occupa-
tional health – from sports activities to inuenza vaccinations and to stress prevention.
In line with the social trend, the illness rate for  in Germany rose slightly to . 
(previous year: . ).
Each year we honour exemplary health initiatives with our Corporate Health Award.
Our  winners included initiatives in the United States and Taiwan.
Anchoring occupational safety more firmly
In the reporting year, road safety was again a central focal point of our prevention
eorts. We completely updated and expanded the informational and training materials
for our Global Road Safety programme. We also co-operated with domestic and inter-
national trac safety organisations as well as other large companies.
We also pay particular attention to our delivery operations. In the reporting year, we
continued the Step by Step programme, which is intended to make our couriers more
aware of potential dangers.
In ailand,  won the Zero Accident Award and the Best Enterprise Occupa-
tional Safety and Health Award for our holistic approach to the health and safety of
employees.
e certication and testing organisation  Rheinland renewed the  :
certication of our occupational safety organisation’s quality management system in the
reporting year.
. Occupational safety
1
2011 3 2012 4
Number of workplace accidents 2 12,864 14,167
Accident rate (number of accidents per , employees per year) 72 78.6
Number of working days lost due to accidents (calendar days) 320,997 311,224
Working days lost per accident 24.9 22.0
Number of fatalities due to workplace accidents 2 1
1 Includes employees of Deutsche Post .
2 Accidents when at least one working day is lost, including accidents on the way to and from work.
3 Adjusted.
4 As at  January ; subject to change if later reports received.
. Illness rate
1
2012
7.6 %
2011
7.4 %
1 All organisational units in Germany.
Deutsche Post DHL Annual Report 
Group Management Report
Non-Financial Performance Indicators
Health and safety
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