DHL 2012 Annual Report Download - page 222

GLOSSARY
Cross-border mail (outbound)
All outbound international mail.
Dialogue marketing
Market-orientated activities that apply direct
communications to selectively reach target groups
using a personal, individualised approach.
-Postbrief
A secure and reliable means of online communication
that can be delivered both electronically and by
traditional mail.
Federal Network Agency (Bundesnetzagentur)
German national regulator for electricity, gas, tele-
communications, post and railway.
Maxibrief
Letter measuring a maximum of  ×  ×  mm
and weighing up to , g.
Packstation
Parcel machine where parcels and small packages
can be deposited and collected around the clock.
Paketbox
Parcel box for franked parcels and small packages
(maximum dimensions:  ×  ×  cm).
Partner outlets
Postal retail outlets operated primarily by partners
in the retail sector who offer postal services in
addition to their core businesses.
Postal Act (Postgesetz)
The purpose of the German Postal Act, which
took effect on  January , is to promote postal
competition through regulation and ensure the
nationwide provision of appropriate and sufficient
postal services. It includes regulations on licensing,
price control and the universal service.
Preferred periodical
A press product of which more than   consists
of journalistic reporting.
Price-cap procedure
Procedure whereby the German Federal Network
Agency approves prices for certain mail products.
The agency approves prices on the basis of par-
a meters it stipulates in advance, which set the
average changes in these prices within baskets
of services defined by the agency.
Standard letter
Letter measuring a maximum of  ×  ×  mm
and weighing up to g.
Standard periodical
A press product of which no more than   consists
of journalistic reporting.
Targeting
Target-specific advertising on websites aimed
at achieving the highest possible advertising
effectiveness.
Aftermarket logistics
Logistics services for manufacturer exchanges,
returns and repairs.

The exchange of goods, services and information
between companies and consumers.
Business process outsourcing
Outsourcing specific business functions to a third-
party service provider.
Collect and return
Goods are picked up from end users at different
addresses, transported to the predetermined repair
company, collected after repair and returned to the
end user.
Contract logistics
Complex logistics and logistics-related services along
the value chain that are performed by a contract
logistics service provider. Services are tailored to
a particular industry or customer and are generally
based on long-term contracts.
Day Definite
Delivery of shipments on a specified day.
 Customer Solutions & Innovation 
A unit in which we merged our key account manage-
ment, Global Customer Solutions , our innovation
unit,  Solutions & Innovations , and our
strategic sector management in order to deliver on
our customer promise and to bundle all cross-
divisional  activities.
-fulfilment
Fulfilment services for the e-commerce market.
Full truckload
Complete capacity of truck is utilised, from sender
to receiver.
Gateway
Collection point for goods intended for export
and for further distribution of goods upon import;
customs clearance point.
Hub
Collection centre for the trans-shipment and
consolidation of flows of goods.
Inbound logistics
Supply of manufacturing and assembly locations.
Inbound-to-manufacturing
The procurement of goods and their transport from
the place of origin/manufacture to the production line.
Intermodal transport
Transport chain combining different modes of trans-
port, often road and rail.
Lead logistics provider
A logistics service provider who assumes the organisa-
tion of all or key logistics processes for the customer.
Less than container load 
Loads that will not fill a container and are consolidat-
ed for ocean transport.
Less than truckload
Shipment weighing approximately three tonnes that
is smaller than a full truckload and consolidated
with other senders’ and/or receivers’ shipments into
one load for transport.
Maintenance, Repair & Operations
The product relates to the supply of goods which
do not become part of the end product but are
consumed during maintenance, repair and general
operations processes.
Medical Express
The transport of time-critical or temperature-critical
medical shipments such as blood and tissue samples
to medical facilities, hospitals, laboratories or
research institutes, usually related to clinical trials
of new medications.
Multimodal transport
Combines a minimum of two different means of trans-
port for a shipment, such as air, sea, rail and ground.
Part truckload
Shipment that does not constitute a full truckload but
is transported from point of departure to destination
without trans-shipment.
Same Day
Delivery within  hours of order placement.
Supply chain
A series of connected resources and processes from
sourcing materials to delivering goods to consumers.
Time Definite
Delivery of time-critical shipments for which the day
or time of delivery has been specified or guaranteed.
Transported Asset Protection Association 
A forum that unites manufacturers, logistics providers,
freight carriers, law enforcement authorities and
other stakeholders with the common aim of reducing
losses from international supply chains.
Twenty-foot equivalent unit 
Standardised container unit,  feet long,  feet wide
( × . metres).
Deutsche Post DHL Annual Report 
218