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SEGMENT REPORTING
Segment reporting
Segments by division
 m
 
  ,
  
Corporate Center /
Other Consolidation Group
1 Jan. to 31 Dec. 2011 2012 2011 1 2012 2011 1 2012 2011 2012 2011 2012 2011 1 2012 2011 2012
External revenue 13,877 13,874 11,309 12,378 14,459 14,980 13,119 14,229 65 51 0 0 52,829 55,512
Internal revenue 96 98 382 400 659 686 104 111 1,195 1,152 2,436 2,447 0 0
Total revenue 13,973 13,972 11,691 12,778 15,118 15,666 13,223 14,340 1,260 1,203 2,436 2,447 52,829 55,512
Profit / loss from
operating activities
 1,107 1,051 916 1,108 440 512 362 416 389 420 0 2 2,436 2,665
Net income
from associates 1 0 0 0 1 2 0 0 58 0 0 0 60 2
Segment assets 4,325 4,433 8,587 8,684 8,007 7,951 6,314 6,264 3,167 1,322 254 215 30,146 28,439
Investments
in associates 0 0 28 28 16 18 0 0 0 0 0 0 44 46
Segment liabilities
2 2,919 2,505 2,684 2,547 2,959 2,950 2,924 2,825 820 797 186 120 12,120 11,504
Capex 433 332 601 597 136 150 252 300 294 318 0 0 1,716 1,697
Depreciation
and amortisation 323 333 328 382 104 111 274 286 195 199 0 0 1,224 1,311
Impairment losses 31 1 6 18 0 0 13 2 0 7 0 0 50 28
Total depreciation,
amortisation and
impairment losses 354 334 334 400 104 111 287 288 195 206 0 0 1,274 1,339
Other non-cash
expenses 321 329 189 279 108 79 115 129 40 58 0 0 773 874
Employees 3 147,434 146,923 85,496 84,623 43,451 43,590 133,615 140,193 13,352 12,958 0 0 423,348 428,287
Information about geographical areas
 m
Germany
Europe
(excluding Germany) Americas Asia Pacific Other regions Group
1 Jan. to 31 Dec. 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012 2011 2012
External revenue 16,743 16,825 17,475 17,840 8,808 9,819 7,611 8,619 2,192 2,409 52,829 55,512
Non-current assets 4,465 4,759 7,313 7,228 3,376 3,408 3,361 3,227 329 332 18,844 18,954
Capex 1,057 979 248 259 203 259 152 160 56 40 1,716 1,697
1 Prior-year figures adjusted segment reporting disclosures.
2 Including non-interest-bearing provisions.
3 Average  s.
. Segment reporting disclosures
Deutsche Post DHL reports four operating segments; these
are managed independently by the responsible segment manage-
ment bodies in line with the products and services oered and
the brands, distribution channels and customer proles involved.
Components of the entity are dened as a segment on the basis of
the existence of segment managers with bottom-line responsibility
who report directly to Deutsche Post DHLs top management.
External revenue is the revenue generated by the divisions
from non-Group third parties. Internal revenue is revenue gener-
ated with other divisions. If comparable external market prices exist
for services or products oered internally within the Group, these
market prices or market-oriented prices are used as transfer prices
(arms length principle). e transfer prices for services for which
no external market exists are generally based on incremental costs.
e expenses for  services provided in the  service
centres are allocated to the divisions by cause. e additional costs
resulting from Deutsche Post s universal postal service obli-
gation (nationwide retail outlet network, delivery every working
day), and from its obligation to assume the compensation struc-
ture as the legal successor to Deutsche Bundespost, are allocated
to the  division.
In keeping with internal reporting, capital expenditure
(capex) is disclosed. Additions to intangible assets net of goodwill
and to property, plant and equipment are reported in the capex
gure. Depreciation, amortisation and impairment losses relate to
the segment assets allocated to the individual divisions. Other non-
cash expenses relate primarily to expenses from the recognition of
provisions.
Reecting the Groups predominant organisational structure,
the primary reporting format is based on the divisions. e Group
distinguishes between the following divisions:
Deutsche Post DHL Annual Report 
Consolidated Financial Statements
Notes
Segment reporting
161