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INDEX
A
Advertising mail 
Air freight , , ,  ff., , , 
Annual General Meeting  ff., , ,  ff., ,
 f., , , , 
Articles of Association  ff., 
Auditor’s report , 
Authorised capital , 
B
Balance sheet , , ,  f., ,  f.,  f.,
 f.,  ff.,  f.,  ff.
Bonds , , ,  f., , , , , , , ,
,  f.,  f., 
Board of Management  f.,  ff., , , , , ,
 f., , , ,  ff.,  f., ,  ff.,  ff., ,
, , ,  f., , 
Board of Management remuneration , , , ,
,  ff., , , , 
Brands , ,  f., , , , 
C
Capital expenditure  f., ,  ff., , , , ,
, , ,  f., 
Cash flow , , ,  ff.,  f., , , , , ,
, , , , , ,  ff.,  ff.,  f., 
Cash flow statement  f., , ,  ff., 
Change of control ,  f.
Consolidated net profit , , ,  f.,  f.,  f.,
, , 
Consolidated revenue , ,  ff., , 
Contingent capital , 
Contract logistics , ,  ff., , , 
Corporate governance  f.,  ff., ,  ff., 
Cost of capital , , 
Credit lines  f., 
Credit rating  f.,  f., , , 
D
Declaration of Conformity , , , 
Dialogue Marketing , , , , , , , 
Dividend  f., , ,  f.,  ff., , , , ,
, , 
E
Earnings per share , , , , , 
 after asset charge  f., , 
-Postbrief , ,  f., , , , , 
Equity investments , , ,  ff., , , ,
, , f., , 
Equity ratio  f., , 
  f., , , ,  f., , ,  ff., ,  f.,
, , ,  f., , , ,  ff.,  f., 
F
Finance strategy  ff., 
First Choice ,  f., , , , , 
Free cash flow , , , 
Free float , 
Freight , , , , , , ,  f., , , ,
, , 
Freight forwarding business  ff., , , , 
G
Global Business Services  f., , , , 
Global economy  f., , , ,  f., 
Global Forwarding , , , ,  ff., , ,  f.,
, , 
 ,   f., , ,  f., , ,
 ff.,  f., , , ,  f., , , , ,  f., 
Global Mail , , , , , , , 
GoGreen , , 
GoHelp , 
GoTeach , 
Guarantees , 
I
Illness rate 
Income statement , ,  f., ,  f.,, ,
 ff.,  f.
Income taxes , , , , , ,  f.
Investments  f., ,  ff., , , , , , ,
,  f., 
L
Letters of comfort , 
Living Responsibility Fund 
Liquidity management ,  f.
M
  f., ,  ff.,  f.,  f.,  ff.,  ff., , , ,
, ,  ff., ,  f.,  f.,  f., 
Mail Communication , , , , , , , 
Mandates 
Market shares , ,  ff.,  f.,  f., ,  f.
Market volumes ,  ff.,  f.,  f., 
N
Net asset base  f.
Net debt , , 
Net gearing , , 
Net interest cover  f.
O
Ocean freight , , ,  ff., , , 
Oil price ,  f., 
Operating cash flow ,  ff.,  f., , , , ,
, ,  f., 
Opportunities  ff.,  f., , , , 
Outlook  ff.
P
Parcel Germany , , , , , , , , 
Pension Service , , , , 
Press Services , , , , , , , 
Price-to-earnings ratio , 
Q
Quality , , , ,  f., ,  ff.,  f.,  ff., ,
 f.
R
Rating  f.,  f., , , , 
Regulation , , ,  f., ,  f.
Responsibility statement 
Retail outlets , ,  ff., , , , , 
Return on sales , , , , , , 
Revenue ,  f., ,  ff.,  ff.,  ff., , , ,
, , ,  f., ,  ff., , ,  ff., , 
Risk management ,  ff., , ,  f., , ,  f.
Road transport , ,  ff., , , , 
S
Segment reporting , , ,  ff.
Share capital  ff., , , 
Shareholder structure 
Share price , , , , , 
Staff costs , , , ,  f., , , , , 
Strategy  , , , , , 
Supervisory Board  ff., , ,  ff., , ,
 ff.,  ff., , ,  ff.
Supervisory Board committees , , , ,
 ff., 
Supervisory Board remuneration , ,  ff.,
, 
   f., ,  f., ,  f., , ,  ff.,  f.,
 f., ,  f., , , ,  ff.,  f.,  f., 
T
Tax rate 
Trade volumes  f., , 
Training , , 
W
 , , 
Williams Lea , , , , ,  f., , , , 
Working capital  f., , , , , , , , 
Deutsche Post DHL Annual Report 
Further Information
Index
217