DHL 2012 Annual Report Download - page 101

Download and view the complete annual report

Please find page 101 of the 2012 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 230

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230

STRATEGY AND GOALS OF THE DIVISIONS
. Strategic priorities by division
   ,   
Markets • Use online competitive
advantage.
• -Postbrief.
• Online advertising.
• Europe’s largest platform
for online targeting.
• Our own online shopping
portal, MeinPaket.de.
• Use strong position in growth
markets.
• Continuously expand global
ground and air network.
• Focus markets:  + .
• Strengthen intra-regional
trade in the Americas region.
• Expand presence in the Asia
Pacific region.
• Improve network in sub-
Saharan Africa.
• Deepening expertise in
focus sectors and strategic
products.
• Ensuring knowledge exchange
on best practices across
regions and business units.
Customers • Best service and highest
quality at fair prices.
• State-of-the-art sorting
technology and  in the mail
network.
• Adapt parcel network to
increasing volumes.
• Largest network of fixed-
location retail outlets
in Germany.
• Continuous customer dia-
logue along all interaction
points.
• Quality control centres guar-
antee reliability and speed.
• New products and services:
e. g.,  -- and
Cool .
• Expand expertise in specific
sectors.
• Continuously expand and
refine network and processes.
• New  lanes between China,
South Korea and the .
• Continuously increasing our
own performance, eciency
and competency.
• Globally focused teams offer
comprehensive solutions
along the supply chain aimed
at simplifying customers’
business processes.
Employees • Innovative Generations Pact.
• State-of-the-art tools.
• Occupational health and
safety.
• Childcare.
• “Certified International
Specialist”  training pro-
gramme for all employees.
• New function-specific training
modules such as “security”
and “customer service”.
• Strategic  project.
• Forward-looking operating
model with ecient processes
and modern .
• Globally harmonised and
integrated organisation.
• Enhancing leadership
qualities and employee
commitment.
• Attracting new talent and
retaining and developing
existing talent.
Profitability • Make network costs more
flexible.
• Greater eciency and lower
costs through a new parcel
production system.
• Continuously monitoring
costs.
• Structuring prices as required
by economic factors.
• Continuously grow above
the market average.
• Improve profitability in
sub-Saharan Africa.
• Improving existing and new
business on an ongoing basis.
• Managing and significantly
lowering costs.
• Profitable growth in key
sectors and countries.
Deutsche Post DHL Annual Report 
Group Management Report
Outlook
Strategic focus
97